Frequently Asked Questions

When renting a vehicle through Alpha Car Hire, you are responsible for any toll charges throughout the length of your rental.

Toll charges whilst driving an Alpha vehicle are charged to the credit card you used for payment. The license plate of your car will be captured to identify when you use a toll road. We will charge tolls fees to your payment method as soon as possible after they are incurred or notified to us by our toll partner.

If there is a problem with your payment, we will charge you a dishonor fee. Your financial institution may also charge you additional fees, charges, and interest.

For more information, please refer to our terms and conditions.

We do not suggest adding the rental vehicle registration to an existing toll account. This can result in double charging of tolls. Alpha will not be responsible if this occurs.

If you receive any traffic infringements during the rental period these will be nominated to you. It is then your responsibility to make payment. Each infringement incurs a $99 administration fee.