Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Booking Information
How will I know my reservation is confirmed?
Can I extend the rental duration?
You can absolutely extend your rental if you need a little extra time on the road. Just give us a ring on 1300 227 473 or pop into your nearest branch as soon as you know your plans have changed. Keep in mind that extensions are subject to vehicle availability and standard daily rates. We highly recommend giving us plenty of notice so we can sort everything out without interrupting your trip.
What are the full terms and conditions that apply to my booking?
If you want to dive into the nitty-gritty details of your hire agreement, you can find everything over on our full Terms & Conditions page. It covers all the important stuff including our cancellation policies, insurance options and rules around vehicle usage. We highly recommend giving it a quick read so you are completely up to speed before you grab the keys.
Is it possible to cancel or modify my reservation?
You can absolutely tweak or cancel your reservation if your plans change. Just reach out directly to our Reservations Team by giving us a ring on
- 1300 227 473 in Australia
- 0800 445 492 in New Zealand.
Keep in mind that modifications and cancellations might come with a few specific conditions or fees depending on how close we are to your pick-up date.
Are there specific conditions for local hirers?
If your home address is within 50 kilometres of our rental branch, you are considered a local hirer and will just need to bring a couple of extra things to the desk. Along with your valid driving licence, we ask that you provide a recent proof of address like an electricity, gas or water bill.
You can head over to our Driver Requirements page for the full list of accepted documents and exactly what you need to hit the road.
Can I return my vehicle early?
You can absolutely return your vehicle to us earlier than planned if your trip wraps up sooner than expected. Just keep in mind that we cannot offer refunds for any unused days or early drop-offs once your rental has started. If you know you will be bringing the car back ahead of schedule, feel free to give your local branch a quick heads-up so we know when to expect you.
Can I return my vehicle to a different location (One-Way Rentals)?
You can absolutely pick up a car in one spot and drop it off at another since one-way rentals are available between select branches across Australia. Just give our team a ring on 1300 227 473 or pop into your nearest branch to chat about your planned route and check if any one-way fees apply. We are always happy to help you sort out the logistics so you can just focus on the drive.
How do I pick up my vehicle at the airport? Do you have a branch at the airport?
While we do not operate directly inside the airport terminals, getting to our branch is easy with our complimentary shuttle bus service. We run regular shuttles from major airports including Melbourne, Sydney, Brisbane and the Gold Coast straight to our nearby Alpha Car Hire branches.
Once you land, simply follow the shuttle bus instructions provided in your confirmation email or check our shuttle bus guide here: Alpha Car Hire Shuttle Bus Guide
If you have trouble finding the pick-up area or cannot spot the shuttle, just give us a call on 1300 227 473 and our team will help point you in the right direction.