How to find our Shuttle Buses
As part of Alpha’s commitment to providing the most enjoyable car hire experience to all our clients, we provide complimentary shuttle bus services to transport car renters from their airport terminals to our nearby offices.
Please see the directions below for each corresponding airport and location to see where and how you can catch a free ride from your airport to your rental car.
Shuttle Bus in Brisbane Airport
From Domestic Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Exit the Terminal and make your way to the Skywalk bridge;
- Once on the sky walk bridge, take the second set of escalators on the right down to B1/B2 ground level bus zone;
- The Alpha shuttle bus will pick you up.
From International Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Turn left into the arrivals hall;
- Look for the coach departure sign and exit the terminal;
- Proceed down the ramp, to the furthest set of Bays on the left at the bottom of the ramp;
- The Alpha shuttle bus will pick you up.
Shuttle Bus in Gold Coast Airport
- Once you collect your luggage and are ready to go, please call 07 5586 6900, so we can send the Shuttle Bus on its way to pick you up.
- Once outside, turn left and walk towards the Bus & Coach Transit Area.
- Once in the Shuttle bus area, look for the Purple Bus.
- Our Shuttle Bus can take up to 9 people at once.
If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
Shuttle Bus in Sydney Airport
From Domestic Terminal
We’ll pick you up from the airport—free of charge.
How to find the shuttle:
- Collect your luggage
Call us on (02) 8355 1933 - Exit the terminal and cross over at the middle intersection/crossing and head towards P3 Express pick up:
- Virgin, Jetstar & Regional (T2): Exit at ground level, once you have crossed over, turn RIGHT.
- Qantas (T3): Exit at ground level, once you have crossed over, turn LEFT
- Wait at the Shuttle Zone area just located adjacent to P3 Car Park. Spot the Bus Keep an eye out for a BLUE shuttle (not purple!) with Park on King and Alpha Car Hire signage.
From International Terminal
- Please contact our office once you have collected your luggage on (02) 8355 1933.
- Exit the arrival hall of the terminal and turn right.
- Follow the signs to the Shuttle Bus/Mini Bus area. Please wait at BAY no. 22.
- Please look for the blue Park on King Shuttle and let the Driver know that you are going to Alpha.
- Please be aware in peak times a wait of up to 25 minutes may be expected.
Shuttle Bus in Melbourne Airport
- Collect your luggage
Once you’ve landed and collected your bags, you’re ready for the shuttle. - Call us to dispatch the shuttle (IMPORTANT)
Please call 03 8592 6377 to let us know you’re ready for pick-up.
The shuttle is only dispatched after you call. - Head to the shuttle pick-up area
Cross over one lane towards the hotels. The off-airport parking shuttle area will be on your right. - Wait opposite Terminal 2 (T2)
Walk down and wait directly opposite T2 for a white shuttle bus with green “Easy Airport Parking” signage. - Delayed flight?
If your flight is delayed, please notify us as soon as possible so we can provide after-hours pick-up instructions if required. - Child restraints on the shuttle
Please note there are no baby seats available on the shuttle bus. Children under 6 months are unable to travel on our shuttles. If this affects your booking, please contact the branch to arrange an alternative driver collection.
FAQ's
What is Alpha Car Hire’s shuttle bus service?
Alpha offers a complimentary airport shuttle that transfers customers between the airport terminal and the Alpha Car Hire branch. It helps bridge the short distance between off-site locations and major airports.
Why is the Alpha Car Hire branch not located inside the airport?
To keep rental prices low, Alpha operates from nearby off-airport locations. The free shuttle makes getting to your rental vehicle easy and cost-effective.
Is the shuttle bus included in the car hire price?
Yes. The shuttle service is completely free for Alpha Car Hire customers—there’s no additional charge.
Which airports offer Alpha’s shuttle service?
Alpha’s free shuttle service is available from:
- Brisbane Airport
- Gold Coast Airport
- Melbourne Airport
- Sydney Airport
How often does the shuttle bus run?
Shuttles typically run regularly throughout business hours. Frequency may vary by location and demand. It’s best to call ahead or check your confirmation email for pickup details.
Where do I catch the Alpha shuttle bus at the airport?
Each airport has designated pickup zones. After landing, follow instructions provided in your booking email or contact the local Alpha branch for guidance.
How long does it take to get from the airport to the Alpha branch?
The shuttle ride generally takes 5 to 10 minutes, depending on the airport and traffic conditions.
Do I need to book the shuttle in advance?
While no separate shuttle booking is needed, it’s helpful to notify Alpha of your arrival time—especially if you’re flying in.
How do I request the shuttle upon arrival?
Once you’ve landed and collected your luggage, simply call the Alpha branch using the phone number in your confirmation email. The team will dispatch the next available shuttle.
Can the shuttle pick me up from a hotel or non-airport location?
No. The shuttle service is limited to airport terminal pickups and drop-offs. If you’re staying elsewhere, you’ll need to arrange your transport to the branch.
What are the shuttle operating hours?
The shuttle operates during Alpha Car Hire’s branch opening hours. Be sure to check hours for your specific location to avoid delays.
Is the shuttle service available for both pick-up and drop-off?
Yes. The free shuttle is available when picking up and returning your vehicle.
How do I return my rental car and get back to the airport?
Just return the vehicle to the Alpha branch and a shuttle will take you to the terminal. Allow extra time to avoid missing your flight.
What if my flight is delayed? Will the shuttle still wait?
If your flight is delayed, contact Alpha as soon as possible. The team will do their best to accommodate you within business hours.
Do I need to pay for parking if I use the shuttle service?
No. Since the shuttle picks you up from the airport, there’s no need for parking—another way Alpha helps you save.
Our Locations
What Are Customers Say To Us
Katrina Davis
6 days ago
Quick and easy pick up and delivery
Great economical vehicle at a reasonable price
Great economical vehicle at a reasonable price
Andrew
2 weeks ago
Great experience with this car rental business. Cheap rates and friendly authentic staff.
Melania Taumaletila
2 weeks ago
Could not fault, from pick up to drop off and the shuttle driver was absolutely amazing. Vehicle was very clean👌🏼
Lillian Rhind
2 weeks ago
Great service received, hassle free, and vehicle suitable to preference required.
Would definitely use Alpha Rental car hire in the near future.
Would definitely use Alpha Rental car hire in the near future.
Mary Nguyen
2 weeks ago
paul chaps
3 weeks ago
Good service and good value
david gillespie
4 weeks ago
Highly recomended. Service car and customet ssrvice brilliant. Highly recmended
Greg Miller
4 weeks ago
This was my third time using Alpha and l wasn't dissapointed, great airport shuttle service and collecting the car was easy as.
Macho Tapaitau
4 weeks ago
Dhairya Shah
1 month ago
James Henderson
1 month ago
Hired for 2 weeks. Easy pick up and drop off. Beautiful car and so easy to drive.
Maïté Wendt
1 month ago
Great experience with Alpha Car Hire! The online booking and payment process was smooth and easy. The car was clean, modern, and in perfect condition.
The only downside was the waiting time for the shuttle and the difficulty reaching someone by phone upon arrival.
I’m from New Caledonia, and this was my first time using a local rental company. I especially recommend Alpha Car Hire to fellow New Caledonians and French travellers — they are excellent.
Overall, excellent value for money and very good customer service. No hidden fees and a very user-friendly website.
The only downside was the waiting time for the shuttle and the difficulty reaching someone by phone upon arrival.
I’m from New Caledonia, and this was my first time using a local rental company. I especially recommend Alpha Car Hire to fellow New Caledonians and French travellers — they are excellent.
Overall, excellent value for money and very good customer service. No hidden fees and a very user-friendly website.
Florian Irl
1 month ago
We rented a car from Sydney to Brisbane and started with some problems at the pick up at alpha car hire in Sydney.
But when we returned it in Brisbane, the colleagues were absolutely great!
We were late for returning the car and the office was already closed. But there were 4 staff members, who were really nice and helped us with our problem. We did’nt fuel the car, were late and needed to instantly pick up another car.
So they started the computers again and made it possible for us to drive on with the same car.
Big thanks to them!
But when we returned it in Brisbane, the colleagues were absolutely great!
We were late for returning the car and the office was already closed. But there were 4 staff members, who were really nice and helped us with our problem. We did’nt fuel the car, were late and needed to instantly pick up another car.
So they started the computers again and made it possible for us to drive on with the same car.
Big thanks to them!
Sumita Kumar
1 month ago
We had an urgent travel to Brisbane.At the airport itself we booked rental car with Alpha and waited at the pickup point. When no taxi arrived for 9-10 minutes I was panicking and started reading all negative reviews of delays etc. But just then the pickup arrived. We had a very friendly quick service at reception and got the car for our needs. Return,Drop off was prompt too. 5 stars undoubtedly
Hector Melendez
1 month ago
We were happy with the car we hired for four weeks. Drove well and got good gas mileage during the fuel shortages and higher prices
o성준
2 months ago
They are kind, and the car is very clean.
Craig Low
3 months ago
I had no problems and they refunded my security deposit quickly.
Mia Doyle
3 months ago
There’s a fantastic team at Alpha Car Hire. I really appreciated the service from everyone, but a big shoutout to Damo. Thank you.
Neil R
3 months ago
I booked a car (through a third party service provider) with Alpha car rental, Brisbane Airport. The customer service (both pickup and return) process of Billy was great. He is friendly and efficient. I had the vehicle almost for a month. It was a very reliable and comfortable vehicle. The office of Alpha car rental is a modern, clean and a pleasant place.
KEVIN MYERS
3 months ago
The whole process was smooth and fast starting at the Brisbane Airport then onto the depot. Staff were very informative when it came to sorting insurance. Great new car that was clean and a pleasure to drive. We will be back to do it again.
Likes Good Food
4 months ago
Sandra Salisbury
4 months ago
Bri
4 months ago
Fantastic service from pickup to drop off. Reasonably priced.
Jordon Darroch
4 months ago
Had a really good experience with Alpha and would use again next time I'm in Brisbane.
Shuttle bus was really quick coming from the airport and going back to the airport. Car we had was clean, really new and a joy to drive
Shuttle bus was really quick coming from the airport and going back to the airport. Car we had was clean, really new and a joy to drive
Jamie Bedford-Bain
5 months ago
Honestly amazing - easy simple and great customer service.
Charlotte Hastings
5 months ago
The transfer shuttle was great, the driver was really lovely and professional; the customer service rep was also lovely and very efficient; the car was great; booking, getting the car, and dropping it off were really quick and easy; and the price was great!
Kev Kilbride
5 months ago
Fantastic service as always ,
Friendly and helpful staff .
Complimentary shuttle bus to airport is so good and takes the stress out of travelling .
Thankyou so much Team , enjoy the new year and all the best .
Friendly and helpful staff .
Complimentary shuttle bus to airport is so good and takes the stress out of travelling .
Thankyou so much Team , enjoy the new year and all the best .
Ngere Kuru
5 months ago
Absolutely 100% amazing from pick up to drop off and car upgrade.
A great way to start the holidays.
Car was clean and beautiful to drive.
A great way to start the holidays.
Car was clean and beautiful to drive.
Mike Cleary
5 months ago
Richard Doherty
5 months ago
Super impressive service will use again
Sara Richards
5 months ago
Had my doubts initially but the shuttle came within half hr as it's not right at the airport and we had just missed the previous one. Picking up the car was easy then dropping off easy too. The staff were all helpful. And if you use tolls it just comes out of your account not from your bond. And it's school holidays up there so I was expecting massive delays we even managed to get an earlier flight since we left plenty of time to make it back to the airport. Will definitely use again when I need to hire a car as it's way cheaper even with insurance
Stephen Birrell
6 months ago
Clean and simple process. Staff were excellent and we were very happy with the vehicle provided, We will definitely use you company again when next in Brisbane.
Melody Yu
6 months ago
Reliable and convenient and Prabhu was very helpful! Will book again!
Sebastian Charles
6 months ago
Good price and great service. Marita was very kind and helpful. Highly recommended.
Tara Andrew
6 months ago
Fast shuttle service
Friendly staff
Easy process
Friendly staff
Easy process
Tnfast Translations
6 months ago
Ronald Chan
6 months ago
Great and fast service
cinna ...
6 months ago
Cheap convenient cars. $200 to buzz around. Friendly staff. Very helpful 430am drop off. Very honest with pricing and take the time to explain your insurence options..no hidden surprises.
Gayle Cash
6 months ago
Great car hire service, always try to use Alpha when we fly to Brisbane, great value, friendly efficient staff!
Paul Turner
6 months ago
Staff very friendly and efficient on pick up and drop off. Great vehicle in good condition. Good value and would use again, and recommend
Greg Anastasi
7 months ago
I was visiting from Adelaide. Really great price and everything went well.
Great blonde lady that seems to be in charge.
Car was good, and pick up and drop off were smooth. I will definitely use them again if I need a hire car.
Great blonde lady that seems to be in charge.
Car was good, and pick up and drop off were smooth. I will definitely use them again if I need a hire car.
Danual Devlin
7 months ago
Deepak Marita, excellent service would not be able to get where I was going without you. Absolutely the best
antony shibin
7 months ago
Shane Templar
7 months ago
Friendly staff especially Dave the shuttle bus driver. He was a great help . In the office Depak was very friemdly and helpful.
Frank Beddison
7 months ago
Alpha was a great car hire experience. It was great value for money and an excellent service. Especially Oscar who was extremely helpful and personable.
Sarrah Browne
7 months ago
Really appreciated the fast and friendly service of the staff. Was very happy with my car and highly recommend Alpha.
Manu Coate
7 months ago
Friendly, helpful staff, best value for money and will always hire from you wherever I am in Australia!!!
Sidney Larson
7 months ago
Apart from a slow vehicle pickup (due to inexperienced staff member) our experience with Alpha car rentals was great. The shuttle transfer from the airport was easy and the car we chose was clean and well presented. It ran well with no issues for the 7 days. At the end of our trip the drop off was quick and easy and we got their shuttle back to the airport to get a taxi into town. I will be using them on our next trip to Australia.
Glen Duncan
7 months ago
Prompt pick and shuttle service easy to deal with
a Seakins
8 months ago
Jamie Williams
8 months ago
Great value easy to book very quick with picking us up from the airport. Overall very good I will be back
Brisbane Translation
8 months ago
Will M
8 months ago
I hired an MG hatchback for three days. It was a budget experience, but the price was much more competitive than major brands.
The car wasn't ready when we arrived. We had booked it for noon, arrived at 1 pm, and did not leave until 1:30/1:45pm. The manager was friendly and apologetic.
Re: the shuttle bus, on both trips—pickup and return—there were more passengers than seats. We boarded early and got on, but some passengers were left behind.
All staff were pleasant, and the overall experience was fine. Still, the service could be improved. Scheduling shuttle runs based on booking times, or prioritising passengers by flight departure, would help.
Alpha is substantially cheaper than other car hire companies. I would book with them again to save the several hundred dollars compared with the main brands, though the savings may not justify the wait times for shorter bookings.
If you use Alpha, allow extra time at both ends of your trip. The shuttle runs about 25 minutes round trip, and you may need to wait for the second bus.
The car wasn't ready when we arrived. We had booked it for noon, arrived at 1 pm, and did not leave until 1:30/1:45pm. The manager was friendly and apologetic.
Re: the shuttle bus, on both trips—pickup and return—there were more passengers than seats. We boarded early and got on, but some passengers were left behind.
All staff were pleasant, and the overall experience was fine. Still, the service could be improved. Scheduling shuttle runs based on booking times, or prioritising passengers by flight departure, would help.
Alpha is substantially cheaper than other car hire companies. I would book with them again to save the several hundred dollars compared with the main brands, though the savings may not justify the wait times for shorter bookings.
If you use Alpha, allow extra time at both ends of your trip. The shuttle runs about 25 minutes round trip, and you may need to wait for the second bus.
Maria Bertoncello
8 months ago
Prompt pick up from Brisbane Airport to Alpha Depot & back, upon returning rental car. Friendly staff & service. Quick process. & I got the car I booked online. Thank you!
Gunni Singh
8 months ago
This is the second time we have rented a car from Alpha. The staff are excellent and very good value for money. Tanya and staff are exceptional. Tanya was very helpful and went out of her way to sort things out for us. I will not go to another rental. Thank you Alpha and team.
Graeme “Gdawg” Carloss
8 months ago
Simon Watts
8 months ago
Thank you. Certainly will use again
Siegfred Angelo Ordeniza
8 months ago
Lisa Buchanan
8 months ago
Wayne Maggs
8 months ago
My experience with hiring from Alpha was seamless. Originally opted with them for the price and appreciated how good the service and vehicle was. Called from the arrivals at the airport and was given clear instructions for the shuttle, added all my details during the shuttle ride over which made pickup really swift. Drop off was the same, quick and then shuttled to the airport.
One thing, that was confusing was the toll charges. Im not from Brisbane, so tolls are new to me and a bit more info would have been good. Luckily I just told Google Maps to avoid tolls to make it easier when it came to paying them.
Will use again next time I’m in Brisbane.
One thing, that was confusing was the toll charges. Im not from Brisbane, so tolls are new to me and a bit more info would have been good. Luckily I just told Google Maps to avoid tolls to make it easier when it came to paying them.
Will use again next time I’m in Brisbane.
Lee
8 months ago
The distance from the airport is considerable, yet the complimentary shuttle bus service alleviates any inconvenience. The staff members were notably amiable.
I was even provided with an upgrade to a superior vehicle, and while it was aged and emitted peculiar sounds, it was perfectly acceptable.
The situation that arose was that when I made my reservation online, insurance was explicitly presented as an optional extra, and I selected it for added security. However, during the car collection process, another insurance option was presented... It offered a refund in the absence of an accident, so I opted for it as well, although its details were somewhat unclear.
I have yet to return the vehicle, but thus far, everything has been satisfactory.
I would certainly recommend this service, were it not for the complexities surrounding the insurance aspect.
I was even provided with an upgrade to a superior vehicle, and while it was aged and emitted peculiar sounds, it was perfectly acceptable.
The situation that arose was that when I made my reservation online, insurance was explicitly presented as an optional extra, and I selected it for added security. However, during the car collection process, another insurance option was presented... It offered a refund in the absence of an accident, so I opted for it as well, although its details were somewhat unclear.
I have yet to return the vehicle, but thus far, everything has been satisfactory.
I would certainly recommend this service, were it not for the complexities surrounding the insurance aspect.
Ronda Wakeley
8 months ago
Off the airport but efficient and friendly shuttle in both directions. The whole service was very efficient. The car was waiting and it was a quick return. We would hire from Alpha again.
Anthony Dillon
8 months ago
I have used Alpha for a few years now and I always find their service excellent. They are good value for money and very dependable.
Linden Heyer
8 months ago
For best experience for after sales service, book with them, not via a 3rd party
John Raath
8 months ago
Great service, friendly and helpful representatives.
Bashar
8 months ago
J A
9 months ago
I had an excellent experience with Marita who was very helpful with the car rental and her customer service was great. I had an issue with Booking.com but she helped me sort out the booking last minute 😊 The car was nice and well priced. I would definitely come back next time I need a car rental and recommend to others. Only suggestion I would make is to include a charger in the car for customers to charge their phone/devices
Daniel & Kate Zanich
9 months ago
We are a family of six, always on a tight budget, and found the 8 seater car great value for money and luxurious. Will be a repeat customer.
J & M (J & M)
9 months ago
Very Good Thanks
C.H. “Eri” Chang
9 months ago
Catherine Edwards
9 months ago
Outstanding! Since my return to Brisbane working in a National Role based here, with Brisie originally home for me. A great City!
Whilst waiting on my new vehicle with much travel required, this is my go to for Car Hire. A great location close to Airport & City, central to it all in beautiful Brisie. Excellent rates, quality vehicles, and the service from the whole team outstanding! Thank you John. Jade, Vanessa, Tanya & the entire Team. Always so friendly, warm & welcoming, supportive, & professional.
I highly recommend to all. Thank you.
Warmest,
Catherine.
Whilst waiting on my new vehicle with much travel required, this is my go to for Car Hire. A great location close to Airport & City, central to it all in beautiful Brisie. Excellent rates, quality vehicles, and the service from the whole team outstanding! Thank you John. Jade, Vanessa, Tanya & the entire Team. Always so friendly, warm & welcoming, supportive, & professional.
I highly recommend to all. Thank you.
Warmest,
Catherine.
YT Lee
9 months ago
Good service and experience car renting form Alpha in Brisbane and Gold coast.
Annie
10 months ago
Lovely team
Tracey Rundle
10 months ago
Fast and friendly service
Reliable vehicle
Very Happy with Alpha
Reliable vehicle
Very Happy with Alpha
Debbie Clinch
10 months ago
Very friendly fast service. A great experience. Thank you ☺️
Erin Hamilton
10 months ago
Great communication & service. I have used Alpha several times and have always been happy with quality & service
C J
10 months ago
Very good service. Pretty quick up and return.
Need Brisbane airport to post signage for the company pick ups, was little annoying have to ask people, other company vans saying which van. And having to call up.
Need Brisbane airport to post signage for the company pick ups, was little annoying have to ask people, other company vans saying which van. And having to call up.
Kelly Rowe
11 months ago
Murray Brown
11 months ago
Posted my experience with Alpha in earlier question, highly recommend
Heather Rafferty
11 months ago
Further to my review posted earlier....
As I hadn't received any communication from 'customer service' regarding the substandard car they had rented out to me...I drove it back to Alpha at Brisbane.
I'm happy to say that a lovely lady called Erin, exchanged the 'jallopy' to a lovely, secure vehicle..no hassle whatsoever.
I just hope I don't find any hidden charges at the end of my rental agreement....
As I hadn't received any communication from 'customer service' regarding the substandard car they had rented out to me...I drove it back to Alpha at Brisbane.
I'm happy to say that a lovely lady called Erin, exchanged the 'jallopy' to a lovely, secure vehicle..no hassle whatsoever.
I just hope I don't find any hidden charges at the end of my rental agreement....
Caitlin Sutton
11 months ago
So flexible and easy to deal with alpha, friendliest and favorite rental company, appreciate you guys xx
Leif Bailey
11 months ago
Wai Tay
12 months ago
Hired a vehicle for 7 days.
Really happy with the service received from shuttle and vehicle pick up. Our vehicle was the perfect size, had a few cosmetic imperfections but did the job. Will use this service again.
Really happy with the service received from shuttle and vehicle pick up. Our vehicle was the perfect size, had a few cosmetic imperfections but did the job. Will use this service again.
karl h mikl
12 months ago
Trish Hill
12 months ago
We hired a car for just under a week and from the airport shuttle, to picking up the vehicle and returning was the smoothest and best car rental service we have ever used. They even gave us a free upgrade! Highly recommend!
Tracey C
1 year ago
Always an easy process everything from airport pick up to car hire and car return . Friendly staff that always greet with a smile. Nothing beats good old fashioned service that consists of friendly manner , with a smile and super quick service . Cannot recommend Alpha enough they are 5 stars 🌟🌟🌟🌟🌟
Ruth Bly
1 year ago
Very pleasant.
All staff willing to help.
Thank you
All staff willing to help.
Thank you
Anna West
1 year ago
Really friendly and helpful, quick service and very easy.
sushil Poudel
1 year ago
Helpful staff, Easy service no issues, no wait for drop off or pick to terminal
Andrew Hutson
1 year ago
Great team who go over and above to see that things were right. Vehicle was excellent value for a six day hire.
Christine Leverington
1 year ago
Good customer service when picking up car. Didn’t have to wait long for pickup and delivery to airport. Staff were friendly and helpful with luggage
The rental cost was very resonable.. full insurance for 6 days was $392.
Car ran perfectly and was very comfortable (kia cerato)
Would thoroughly recommend this company.
The rental cost was very resonable.. full insurance for 6 days was $392.
Car ran perfectly and was very comfortable (kia cerato)
Would thoroughly recommend this company.
Tim Fleming
1 year ago
Great service friendly staff
It was quick to pick up and get on our way even though our car was not ready to go we were just given a better car and said we could be on our way. Great new car as quick on drop off. Heaps of staff at hand to make sure it was a fast process
Thanks heaps will recommend and reuse cheers tim
It was quick to pick up and get on our way even though our car was not ready to go we were just given a better car and said we could be on our way. Great new car as quick on drop off. Heaps of staff at hand to make sure it was a fast process
Thanks heaps will recommend and reuse cheers tim
Hello Thewayiseeit
1 year ago
Having hired a car in march 2025 at alpha car rentals in brisbane australia i was very impressed by the shuttle service pick up at brisbane airport and so delighted to meet Mike who made the ride to the rental office so enjoyable. Although we had a wait at the office for the car we booked for hire, it was made less of a wait by talking to the staff about the area, which was the best route to take to get me to my destination. I found them very helpful, knowledge, totally supportive and honest in not trying to upsell me insurance i didn’t need.
Jackie K
1 year ago
One of the best rental experiences I've had so far! The shuttle bus pickup was seamless, and the drivers were friendly, courteous, and attentive. I had several pieces of luggage, and they helped me load them onto the bus, making the process stress-free.
The counter staff were welcoming and informative, and the rates were the most affordable I found. They even helped adjust the rental hours to maximize my usage. The child seat hire was also cheaper than other providers.
Best of all, the bond was released within 30 minutes of returning the car. I’ll definitely use this company again when I visit Brisbane!
The counter staff were welcoming and informative, and the rates were the most affordable I found. They even helped adjust the rental hours to maximize my usage. The child seat hire was also cheaper than other providers.
Best of all, the bond was released within 30 minutes of returning the car. I’ll definitely use this company again when I visit Brisbane!
Longbottom N
1 year ago
Not familiar with Brisbane airport and Alpha made it stress free with prearranged shuttle to site. Hassle-free check-in to pickup vehicle and drop off on return. Company cars modern spotless and comfortable. Very much made a 4 day trip from NT easier. Recommend company to others.