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Shuttle Buses
How to find our Shuttle Buses
As part of Alpha’s commitment to providing the most enjoyable car hire experience to all our clients, we provide complimentary shuttle bus services to transport car renters from their airport terminals to our nearby offices.
Please see the directions below for each corresponding airport and location to see where and how you can catch a free ride from your airport to your rental car.
Shuttle Bus in Brisbane Airport
From Domestic Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Exit the Terminal and make your way to the Skywalk bridge;
- Once on the sky walk bridge, take the second set of escalators on the right down to B1/B2 ground level bus zone;
- The Alpha shuttle bus will pick you up.
From International Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Turn left into the arrivals hall;
- Look for the coach departure sign and exit the terminal;
- Proceed down the ramp, to the furthest set of Bays on the left at the bottom of the ramp;
- The Alpha shuttle bus will pick you up.
Shuttle Bus in Gold Coast Airport
- Once you collect your luggage and are ready to go, please call 07 5586 6900, so we can send the Shuttle Bus on its way to pick you up.
- Once outside, turn left and walk towards the Bus & Coach Transit Area.
- Once in the Shuttle bus area, look for the Purple Bus.
- Our Shuttle Bus can take up to 9 people at once.
- If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
Shuttle Bus in Sydney Airport
From Domestic Terminal
For customers flying in with VIRGIN, JETSTAR & Regionals (Terminal T2):
- Call us on +61 2 8355 1933 after collecting your luggage.
- Exit the terminal at ground level, turn left.
- Follow the footpath as it bends right toward Bays 4–11
- Go to the outer road section for public access
- Wait at the Park on King bus stop
For customers flying in with QANTAS (Terminal T3):
- Call us on +61 2 8355 1933 after collecting your luggage.
- Exit the terminal at ground level, turn right.
- Follow the footpath as it bends left toward Bays 4–11
- Go to the outer road section for public access
- Wait at the Park on King bus stop
A blue shuttle with Park on King and Alpha Car Hire signs will pick you up from the bus stop.
From International Terminal
- Please contact our office once you have collected your luggage on (02) 8355 1933.
- Exit the arrival hall of the terminal and turn right.
- Follow the signs to the Shuttle Bus/Mini Bus area. Please wait at BAY no. 22.
- Please look for the blue Park on King Shuttle and let the Driver know that you are going to Alpha.
- Please be aware in peak times a wait of up to 25 minutes may be expected.
Shuttle Bus in Melbourne Airport
- Once you collect your luggage and are ready to go, please call 03 8592 6377, so we can send the Shuttle Bus on its way to pick you up.
- Make your way to T1.
- Cross over one lane to the hotels and the off-airport parking buses area is on the right.
- Once in the shuttle pick-up area, wait for a white shuttle bus with green writing Easy Airport Parking.
- If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
- There are no available baby seats in the shuttle bus. Children under 6 months are unable to travel on our shuttles, if this affects you, please contact our branch who will assist in collecting your driver to return to the rest of your party.
FAQ's
You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by pressing the “Book Now” Button.
At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.
Yes, however, the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open driver’s licence written in English.
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
Yes. Please contact our Reservations team and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492
You may receive a refund of your booking fee, minus any applicable cancellation fees. We do not charge cancellation fees for bookings cancelled more than 48 hours before pickup. Otherwise, for cancellations within or less than 48 hours of pickup, a fixed $75 cancellation fee will be applicable.
We charge a full day’s fee if the vehicle is returned 2 hours beyond the drop-off time.
For example, if a full-day rental is from 8:00 am to 8:00 am the next day, and you use the vehicle from 8:00 am to 10:00 am the next day, you exceed the 2-hour limit. If you have any questions, please get in touch with our customer service team.
Please refer to our Car Hire Terms and Conditions
Our Locations
Brisbane Airport
Car Hire
985 Kingsford Smith Drive,
Eagle Farm, Queensland 4009
Phone Numbers
+61 7 3062 7439 – Local Number
Melbourne Airport
Car Hire
157 Mickleham Road,
Tullamarine, VIC 3043
Phone Numbers
+61 3 8592 6377 – Local Number
Gold Coast
Car Hire
19B Ourimbah Rd,
Tweed Heads NSW 2485
Phone Numbers
+61 7 5586 6900 – Local Number
Sydney Airport
Car Hire
Park on King, Level 4/338 King St,
Mascot NSW 2020
Phone Numbers
+61 2 8355 1933 – Local Number
Logan Brisbane
Car Hire
3373 Pacific Hwy,
Slacks Creek QLD 4127
Phone Numbers
+61 7 3667 9539 – Local Number
What Our Customers Say About Us
Having hired a car in march 2025 at alpha car rentals in brisbane australia i was very impressed by the shuttle service pick up at brisbane airport and so delighted to meet Mike who made the ride to the rental office so enjoyable. Although we had a wait at the office for the car we booked for hire, it was made less of a wait by talking to the staff about the area, which was the best route to take to get me to my destination. I found them very helpful, knowledge, totally supportive and honest in not trying to upsell me insurance i didn’t need.
10/10 customer service. Excellent car hire value and having excellent quality vehicle. Quality car insurance coverage also. Staff provided friendly customer service with efficiency and professionalism from the Front Desk up to Drop Off point. Staff made it quick and easy to pick up as well as return the vehicle. Excellent customer service, Alpha Car Hire!!! Thanks heaps!!!
Fantastic experience - excellent car - friendly staff - best value for money. Highly recommend
One of the best rental experiences I've had so far! The shuttle bus pickup was seamless, and the drivers were friendly, courteous, and attentive. I had several pieces of luggage, and they helped me load them onto the bus, making the process stress-free.The counter staff were welcoming and informative, and the rates were the most affordable I found. They even helped adjust the rental hours to maximize my usage. The child seat hire was also cheaper than other providers.Best of all, the bond was released within 30 minutes of returning the car. I’ll definitely use this company again when I visit Brisbane!
Not familiar with Brisbane airport and Alpha made it stress free with prearranged shuttle to site. Hassle-free check-in to pickup vehicle and drop off on return. Company cars modern spotless and comfortable. Very much made a 4 day trip from NT easier. Recommend company to others.
A great company, spacious office, affordable cars, they do get more revenues from add ons as the sales push for them, which is fair enough. Standard insurance comes with 5k excess.The van comes pretty quickly to pick up customers from the airport, although you would need to call their landline number beforehand, so be careful if you only have data pack.Their website is also good, prices on the website is cheaper than aggregator/ agents sites.The best thing about this company is that they open from 7am till 9pm, very handy.
Your service on line at counter was prompt.Our car was good and clean, there was no cigarette smell in the car.Alpha shuttle service was great, very good customer service from the gentleman that picked us up and dropped is off at the airport.We would definitely use them again
Made a last minute booking, staff were easy to deal with and friendly. Car was clean and drove well. Very happy 🙂
I have hired cars all over the world and this would be by far the best experience I have ever had. Everyone involved was well trained and helpful. The car was great (Maybe could have had a bit of instruction with use of modern cars). The two drivers of the shuttle were really good and there was very little wait.An all-round pleasant experience.Thank you.
Cannot fault any part of the experience with Alpha Car Hire. The pick up and drop off driver was amazing helpful and very professional, office staff efficient and pleasant, the car was clean but was not impressed with the MG3. Overall a great experience
Highly recommended! Great value, no nonsense car hire co. Airport shuttle drivers were great, and even helped us return to get a handbag left in their waiting room. Service staff explained everything carefully and the car was perfect for our needs!
Car rental for 15 days at very good value for moneyComfortable car adapted to my needsSimple and effective procedures for collecting and returning the vehicleClose to the airportPractical!I recommend +++👍
Fast pickup from the airport and drop on the way back. The staff was friendly, the car was what was expected. Great experience and price.
Alpha provides an excellent array of well-priced, high-quality vehicles for hire. Their service - from the airport shuttle right through the collection of the car - is efficient, friendly, and generally pleasant. On return, the efficiency is magnified, and the shuttle back to the airport is timely and comfortable. The quality of the end-to-end service is very high. I highly recommend Alpha if you ever need a car hire when flying in from Brisbane.
My partner and I rented a car for five day in our stay in the Gold Coast and the price was really good and affordable. The process to pick up and dropp off the car were also really fast and easy, and the car that they gave us was beautiful and really easy to drive!Gonna choose Alpha Car next time for sure! =)
Customer service is good. Picking up and returning of the car is hassle free. Car is relatively new and well maintained. Price is cheaper compared to other established companies. Shuttle service is efficient. Will definitely recommend to friends and families. Rented from 9th Dec toc 2023.
The airport shuttle was efficient. There’s a free public phone at the international airport that you can use to call for it, and we waited about 10 minutes. The purple buses are easy to spot. When we returned the car at the end of the hire the shuttle went straight away.The car was a fairly basic model with 48k km on the clock but it did the job, and was clean and in good condition. Good value. I would use them again.
Good cars, excellent variety and keen rates. Easy website booking. Airport pick up and drop off very good. Good people to deal with. I’ve used these guys twice and will continue on every Brisbane visit.
First time hire with Alpha and I must say it was great. Much better value than other hire companies. Was reticent about the off airport location but the shuttle was easy, virtually no waiting and drivers friendly and polite. Check-in and drop off very easy as well. Again, staff were great. Car clean and no problems.
I used Alpha 10 years back when they had just started out and loved their service back then, so when it came time to hire another car in Brisbane I sought them out. Super pleased to see their great work has paid off and they are now a massive company but have retained the small company service and vibe. Super friendly staff from the shuttle drivers, to front desk and phones. 0800 is answered quickly unlike others. Nice vehicles and great price. Will be back for sure.
Great experience renting a truck (both times). In both cases - clean interior, runs well. Hydraulic lift, A/C, cruise control were in good working order. Booked and paid online, no hassle pickup and drop off, friendly staff. Also, great price on truck rental, looks like the best in the city. Don't forget to fill that tank when returning the vehicle.
The business is located in the perfect spot in Hendra and there is a service station only metres away, making it super easy to refuel just before returning the car. The staff are quick, friendly and efficient. The car I had was relatively new and in excellent condition (although it did need a more thorough clean, which could be due to my last minute booking). The shuttle bus runs regularly and the driver was extremely helpful and considerate. Overall, I was very happy with every aspect of my first experience with them. It won't be my last!
