Alpha Car Hire Rental Vehicles

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by pressing the “Book Now” Button.

Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Yes, however, the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open driver’s licence written in English.

We charge a full day’s fee if the vehicle is returned 2 hours beyond the drop-off time.

For example, if a full-day rental is from 8:00 am to 8:00 am the next day, and you use the vehicle from 8:00 am to 10:00 am the next day, you exceed the 2-hour limit. If you have any questions, please get in touch with our customer service team.

All vehicles are covered with 24-hour roadside assistance, provided by the relevant state automotive club. This includes all mechanical breakdowns. Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. Costs charged can be obtained by contacting Customer Service on 1300 227 473.

If you run a business with ongoing transportation needs, you know as well as anyone that handling maintenance, inventory and financing can be both an expense and a hassle. If you need to supplement your fleet for a short-term or longer term, our friendly team will happily provide a quote.

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Yes. Please contact our Reservations Staff and they will be more than happy to help 1300 227 473.

You may receive a refund of your booking fee, minus any applicable cancellation fees. We do not charge cancellation fees for bookings cancelled more than 48 hours before pickup. Otherwise, for cancellations within or less than 48 hours of pickup, a fixed $75 cancellation fee will be applicable.

Please refer to our Car Hire Terms and Conditions.

All Alpha vehicles which are rented have comprehensive insurance with a standard liability that is applicable to renters that may be reduced with one of Alpha’s waiver options. For passenger vehicles (hatchbacks, sedans, family cars, SUVs, 8-seater vans and Utes) the standard liability is $4,400 for drivers over 21 years of age. For more information on our Standard Liability Protection Cover visit our Terms & Conditions.

What are the exclusions to liability waivers?

The following are not covered by the Total Protection Liability Waiver, Premium Protection Liability Waiver, or the Collision Damage Liability Waiver:

• Reversing damage
• Overhead damage
• Undercarriage damage
• Water damage
• Hail damage
• Negligence or Abuse

Please note that you will not have the benefit of Alpha’s insurance if the rental vehicle is driven on unsealed roads.