Loading, please do not refresh the page.
This could take a few minutes

Customer Feedback

At Alpha Car Hire, we strive to provide excellent service to our customers on every occasion. Your feedback is crucial in helping us maintain consistent standards of excellence across our cars and services. Take a look at what some of our customers have to say about Alpha Car Hire below.

Whether you have had a positive experience or believe there are areas where we can improve, we value your feedback. Help us stay accountable by leaving your feedback for the Alpha Car Hire branch that served you. Simply fill out the form below.



    Your comments

    Budget Car Hire

    Cheap car rental to suit all needs and budgets

    Our Locations

    Why Choose Alpha?

    At Alpha Car Hire, our expert staff offers high-quality car rentals at a lower price than our competitors. That’s because we are conveniently located to provide easy access to quality car rental services with great everyday low prices. The proof of our success is seen in the expansion of our fleet to include a broad range of budget rent-a-car models across eleven locations Australia-wide, including branches in QLD, VIC and car rental NSW.

    Car Hire

    Our customers appreciate our competitive pricing and outstanding service.


    With a wide range of optional extras – such as child seats – we’ve got your covered.

    Car Hire

    Choose from a large range of modern hatchbacks, SUVs, people movers, handy utes and moving trucks.


    With both short or long term car hire options, we provide easy access to cheap car rentals all year round.

    Friendly and

    Our friendly staff instantly put you at ease with clear, simple explanations of our terms and a personable touch.


    From free airport transfers to affordable add-on roadside assistance, your convenience is our priority.


    You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by pressing the “Book Now” Button.

    At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

    Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

    Yes. Please contact our Reservations Staff and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

    Yes, however, the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open driver’s licence written in English.

    Alpha Car Hire Australia Pty Ltd reserves the right to charge a minimum cancellation fee of $50 if 7 or more days’ notice is provided prior to the day of collection. It is at Alpha Car Hire Australia Pty Ltd’s discretion to charge up to 50% of the rental cost if less than 7 days’ notice is given.

    If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned beyond two hours late, two-thirds of the rental will be charged. If returned three hours late or more, a full day’s rental is charged.

    What Our Customers Say About Us

    stephen gibaudstephen gibaud
    23:28 13 Feb 24
    Awesome customer service. Great pricing
    Mirek ZkiMirek Zki
    00:21 13 Feb 24
    fabienne brunfabienne brun
    14:09 12 Feb 24
    Car rental for 15 days at very good value for moneyComfortable car adapted to my needsSimple and effective procedures for collecting and returning the vehicleClose to the airportPractical!I recommend +++👍
    Rares-Stefan SulitaRares-Stefan Sulita
    03:00 12 Feb 24
    Fast pickup from the airport and drop on the way back. The staff was friendly, the car was what was expected. Great experience and price.
    Rob EdwardsRob Edwards
    00:48 02 Feb 24
    Alpha provides an excellent array of well-priced, high-quality vehicles for hire. Their service - from the airport shuttle right through the collection of the car - is efficient, friendly, and generally pleasant. On return, the efficiency is magnified, and the shuttle back to the airport is timely and comfortable. The quality of the end-to-end service is very high. I highly recommend Alpha if you ever need a car hire when flying in from Brisbane.
    Fernando SánchezFernando Sánchez
    00:25 30 Jan 24
    My partner and I rented a car for five day in our stay in the Gold Coast and the price was really good and affordable. The process to pick up and dropp off the car were also really fast and easy, and the car that they gave us was beautiful and really easy to drive!Gonna choose Alpha Car next time for sure! =)
    yves liawyves liaw
    00:20 30 Jan 24
    The car is very good and great value for money
    Bastie ChakauyaBastie Chakauya
    10:33 29 Jan 24
    Ivana SeibtováIvana Seibtová
    12:22 28 Jan 24
    Super and pleasant customs officers.
    Sumesh SwaminathanSumesh Swaminathan
    09:44 28 Jan 24
    Excellent service and the car I rented was value for money. But the car had fungus smell and the uplostry was dirty. Apart from these the car is good to drive with family members. I recommend this company for car hire. Hope they maintain the car with cleanliness and fungus smell removed before that hand over to customers.
    Karla GalpinKarla Galpin
    06:02 03 Jan 24
    Edited: changing from1 star to 4 because despite the email support being next to nothing - when I picked up second car and the aircon didn’t work consistently I called and explained the intermittent problems and water dripping on my feet and they replaced it the same day. Did waste a half day for me driving there and back but they fixed the problem and that’s most importantI have one positive. The airport shuttle driver was fabulous. But that’s about where it stops.- online communication is extremely poor- car was filthy- car was not full of petrolDespite making contact 3 times about the state of the car and fuel my messages have been ignored. I have left the car far cleaner than when I received it so if their cleaning fee is charged I’ll be annoyed- the warnings about the cleaning fee are quite intense and definitely makes one feel paranoid and unable to enjoy their journeys.Price was okay. Until I extended by 15 hours or so and then completely unreasonable for a car I had had to get up to an acceptable cleaning level of my first day.Photos only a few examples. Unfortunate that I picked the car up in the dark so didn’t see til the morning. On my hire next week I’ll be looking closer for sure.Do not tell me that this is not the ALPHA way and the next customer will benefit. I’d like to know how I will be compensated. And clearly the next customer won’t benefit as I haven’t benefited from all the previous comments with similar complaints.
    Rushdi RamliRushdi Ramli
    07:12 24 Dec 23
    Customer service is good. Picking up and returning of the car is hassle free. Car is relatively new and well maintained. Price is cheaper compared to other established companies. Shuttle service is efficient. Will definitely recommend to friends and families. Rented from 9th Dec toc 2023.
    Alison WarneAlison Warne
    01:27 04 Dec 23
    The airport shuttle was efficient. There’s a free public phone at the international airport that you can use to call for it, and we waited about 10 minutes. The purple buses are easy to spot. When we returned the car at the end of the hire the shuttle went straight away.The car was a fairly basic model with 48k km on the clock but it did the job, and was clean and in good condition. Good value. I would use them again.
    09:24 28 Nov 23
    Efficient check out but they missed a few comments about what grade of fuel to use and to advise me about the tire pressure warning light. Also the fuel tank in my car was not full when I picked it up.
    John RylandJohn Ryland
    09:12 24 Jan 23
    Good cars, excellent variety and keen rates. Easy website booking. Airport pick up and drop off very good. Good people to deal with. I’ve used these guys twice and will continue on every Brisbane visit.
    Simon HogbenSimon Hogben
    23:36 29 Nov 22
    First time hire with Alpha and I must say it was great. Much better value than other hire companies. Was reticent about the off airport location but the shuttle was easy, virtually no waiting and drivers friendly and polite. Check-in and drop off very easy as well. Again, staff were great. Car clean and no problems.
    Kieran SKieran S
    00:18 10 Oct 22
    I used Alpha 10 years back when they had just started out and loved their service back then, so when it came time to hire another car in Brisbane I sought them out. Super pleased to see their great work has paid off and they are now a massive company but have retained the small company service and vibe. Super friendly staff from the shuttle drivers, to front desk and phones. 0800 is answered quickly unlike others. Nice vehicles and great price. Will be back for sure.
    Rustam GilyazovRustam Gilyazov
    03:08 27 Sep 22
    Great experience renting a truck (both times). In both cases - clean interior, runs well. Hydraulic lift, A/C, cruise control were in good working order. Booked and paid online, no hassle pickup and drop off, friendly staff. Also, great price on truck rental, looks like the best in the city. Don't forget to fill that tank when returning the vehicle.
    Leonie NewtonLeonie Newton
    05:11 31 Aug 22
    The business is located in the perfect spot in Hendra and there is a service station only metres away, making it super easy to refuel just before returning the car. The staff are quick, friendly and efficient. The car I had was relatively new and in excellent condition (although it did need a more thorough clean, which could be due to my last minute booking). The shuttle bus runs regularly and the driver was extremely helpful and considerate. Overall, I was very happy with every aspect of my first experience with them. It won't be my last!
    There is no selected car class in current office. Please choose another Class!