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Customer Feedback

At Alpha Car Hire, we strive to provide excellent service to our customers on every occasion. Your feedback is crucial in helping us maintain consistent standards of excellence across our cars and services. Take a look at what some of our customers have to say about Alpha Car Hire below.

Whether you have had a positive experience or believe there are areas where we can improve, we value your feedback. Help us stay accountable by leaving your feedback for the Alpha Car Hire branch that served you. Simply fill out the form below.



    Your comments

    Budget Car Hire

    Cheap car rental to suit all needs and budgets

    Our Locations

    Why Choose Alpha?

    At Alpha Car Hire, our expert staff offers high-quality car rentals at a lower price than our competitors. That’s because we are conveniently located to provide easy access to quality car rental services with great everyday low prices. The proof of our success is seen in the expansion of our fleet to include a broad range of budget rent-a-car models across eleven locations Australia-wide, including branches in QLD, VIC and car rental NSW.

    Car Hire

    Our customers appreciate our competitive pricing and outstanding service.


    With a wide range of optional extras – such as child seats – we’ve got your covered.

    Car Hire

    Choose from a large range of modern hatchbacks, SUVs, people movers, handy utes and moving trucks.


    With both short or long term car hire options, we provide easy access to cheap car rentals all year round.

    Friendly and

    Our friendly staff instantly put you at ease with clear, simple explanations of our terms and a personable touch.


    From free airport transfers to affordable add-on roadside assistance, your convenience is our priority.


    You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by pressing the “Book Now” Button.

    At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

    Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

    Yes. Please contact our Reservations Staff and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

    Yes, however, the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open driver’s licence written in English.

    Alpha Car Hire Australia Pty Ltd reserves the right to charge a minimum cancellation fee of $50 if 7 or more days’ notice is provided prior to the day of collection. It is at Alpha Car Hire Australia Pty Ltd’s discretion to charge up to 50% of the rental cost if less than 7 days’ notice is given.

    If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned beyond two hours late, two-thirds of the rental will be charged. If returned three hours late or more, a full day’s rental is charged.

    What Our Customers Say About Us

    John RylandJohn Ryland
    09:12 24 Jan 23
    Good cars, excellent variety and keen rates. Easy website booking. Airport pick up and drop off very good. Good people to deal with. I’ve used these guys twice and will continue on every Brisbane visit.
    Simon HogbenSimon Hogben
    23:36 29 Nov 22
    First time hire with Alpha and I must say it was great. Much better value than other hire companies. Was reticent about the off airport location but the shuttle was easy, virtually no waiting and drivers friendly and polite. Check-in and drop off very easy as well. Again, staff were great. Car clean and no problems.
    Kieran SKieran S
    00:18 10 Oct 22
    I used Alpha 10 years back when they had just started out and loved their service back then, so when it came time to hire another car in Brisbane I sought them out. Super pleased to see their great work has paid off and they are now a massive company but have retained the small company service and vibe. Super friendly staff from the shuttle drivers, to front desk and phones. 0800 is answered quickly unlike others. Nice vehicles and great price. Will be back for sure.
    Rustam GilyazovRustam Gilyazov
    03:08 27 Sep 22
    Great experience renting a truck (both times). In both cases - clean interior, runs well. Hydraulic lift, A/C, cruise control were in good working order. Booked and paid online, no hassle pickup and drop off, friendly staff. Also, great price on truck rental, looks like the best in the city. Don't forget to fill that tank when returning the vehicle.
    Leonie NewtonLeonie Newton
    05:11 31 Aug 22
    The business is located in the perfect spot in Hendra and there is a service station only metres away, making it super easy to refuel just before returning the car. The staff are quick, friendly and efficient. The car I had was relatively new and in excellent condition (although it did need a more thorough clean, which could be due to my last minute booking). The shuttle bus runs regularly and the driver was extremely helpful and considerate. Overall, I was very happy with every aspect of my first experience with them. It won't be my last!
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