Alpha Car Hire is one of the largest independent car hire providers in Australia, offering a wide range of quality vehicles at affordable rates all-year-round, and is a leading brand of Gubecka Group.
Role and responsibilities
We are looking for an experienced Customer Service specialist to design, develop and deliver the Customer Service channel at Alpha together with the COO and Operations Management team.
Reporting to the Business Operations Manager, you will be responsible for the day-to-day monitoring and management of Customer Service enquiries, Communication and Complaints management using our Customer Service Management (CSM) system. You will apply sound business knowledge and drive daily operational excellence across the Customer Service stream supporting Branch locations, Sales, Retention, and the wider business to uplift Alpha Customer Satisfaction and Experience.
You will take challenges as opportunities to improve and wish to build your career in the car rental and Fleet industry. This role will support our values driven culture with the right attitude, drive and work ethic and may at times in the future supervise, lead, and train a team to a high level of performance and engagement.
Role and responsibilities
We have an exciting Branch Manager opportunity at Hendra in Brisbane which is our largest of 5 Australian East Coast locations. Responsible for the day-to-da operations of the Alpha Car Hire Branch including supervision and management of staff, leading an engaged and committed team, ensuring our customers receive quality service and an experience they would repeat, share, or recommend to others.
You will apply your sound business knowledge to optimise service at your location and drive daily profit and efficiencies. You will embed our values, and capitalise on opportunities to ensure quality, sustainable and cost-effective processes, and growth, are driving your business decisions to meet the demands, and focus on strong customer service. You will take challenges as opportunities to improve and desire to build your career in the car rental industry.
Role and responsibilities
We have an exciting Branch Manager opportunity at Hendra in Brisbane which is our largest of 5 Australian East Coast locations. Responsible for the day-to-da operations of the Alpha Car Hire Branch including supervision and management of staff, leading an engaged and committed team, ensuring our customers receive quality service and an experience they would repeat, share, or recommend to others.
You will apply your sound business knowledge to optimise service at your location and drive daily profit and efficiencies. You will embed our values, and capitalise on opportunities to ensure quality, sustainable and cost-effective processes, and growth, are driving your business decisions to meet the demands, and focus on strong customer service. You will take challenges as opportunities to improve and desire to build your career in the car rental industry.
As a Vehicle Cleaner / Detailer you are responsible for:
Role and responsibilities
We have an exciting Branch Manager opportunity at our location in Tullamarine which is one of our 5 Australian East Coast locations. Responsible for the day-to-day operations of the Alpha Car Hire Branch including supervision and management of staff, leading an engaged and committed team, ensuring our customers receive quality service and an experience they would repeat, share, or recommend to others.
You will apply your sound business knowledge to optimise service at your location and drive daily profit and efficiencies. You will embed our values, and capitalise on opportunities to ensure quality, sustainable and cost-effective processes, and growth, are driving your business decisions to meet the demands, and focus on strong customer service. You will take challenges as opportunities to improve and desire to build your career in the car rental industry.
Customer Service Agent responsibilities include:
As a Vehicle Cleaner / Detailer you are responsible for:
Role and responsibilities:
We have an exciting Duty Manager opportunity at Tullamarine in Victoria one of our 5 Australian East Coast locations. Responsible for coaching, resolving issues and serving as a link between staff and branch manager, you will supervise the day-to-day operations at the location, support the Branch Manager in all areas of running the business while performing customer service agent and vehicle service attendant responsibilities.
As a Vehicle Cleaner / Detailer you are responsible for:
Alpha Car Hire is one of the largest independent car hire providers in Australia, offering a wide range of quality vehicles at affordable rates all-year-round, and is a leading brand of Gubecka Group.
We are proud to offer a diverse range of benefits to help our valued members feel supported and like they can perform at their best. Our popular benefits include: