Alpha Short-Term Rental Guidelines

All full current Australian and overseas, or international licences printed in English (Roman Alphabet) are accepted. Drivers should be at least 21 years old. Drivers between the age of 21 and 24 will incur a daily underage fee of $21 a day and are restricted to vehicle size (intermediate car category).

Local renters must bring two (2) forms of identification. You may bring your driver’s licence as long as it has your current address. You may also bring a phone bill, electricity bill, or bank statement. If your driver’s licence does not have your current address, you are required to bring three (3) forms of ID – two (2) of these must have the same current address. If you cannot provide this, Alpha Car Hire cannot rent you a vehicle.

Vehicle quotes are for cash payments. Payment via credit card will attract a 1.65% surcharge in addition to the quoted price. This surcharge will be reflected in your booking confirmation and will be applied at the time of collection. We accept Visa, Mastercard, and for pre-authorisation and payment, EFTPOS and cash are accepted for payment only.

Credit Card
At the time of rental please have your current drivers licence and credit card with you. We require the cost of the rental plus a pre-authorisation of $250 for passenger vehicles or $350 for commercial vehicles on your credit card as a security bond. The hirer’s credit card must be pre-authorised for this amount for the vehicle to be rented. The pre-authorisation (bond) is held until the end of the rental period and returned in full if no further changes apply (by cancelling the pre-authorisation). It is then up to your bank to release these funds after cancellation.

Debit Card
At the time of rental please have your current drivers licence and debit credit card with you. We require the cost of the rental plus a pre-authorisation (bond) equal to $550. The pre-authorisation (bond) is held until the end of the rental period and returned in full if no further changes apply (by cancelling the pre-authorisation). It is then up to your bank to release these funds after cancellation.

All Alpha vehicles which are rented have comprehensive insurance with a standard liability that is applicable to renters that may be reduced with one of Alpha’s waiver options. For passenger vehicles (hatchbacks, sedans, family cars, SUVs, 8-seater vans, and Utes) the standard liability is $4,400 for drivers over 21 years of age. For commercial vehicles (3-tonne trucks and Pantecs) the standard liability is $6,600 for drivers over 25 years of age.

Exclusions to Standard Liability Protection
The following is at the hirer’s risk and is not covered by the relevant Standard Liability Protection above:

Unless otherwise specified no Alpha vehicle is covered by the standard liability protection for reversing damage, overhead damage, undercarriage damage, water damage, hail damage or damage arising from abuse or negligence however caused. Please note that you will also not have the benefit of Alpha’s insurance if the rental vehicle is driven on unsealed roads.

With regards to Trucks only, damage or loss caused to any part of the Pantec, damage or loss to the tailgate lifter and its associated equipment, damage or loss to the vehicle or third-party property caused by a failure to secure properly any load or equipment including any damage or loss while loading or unloading of the vehicle is not covered by the standard liability protection.

Administration Charges
In the event of an accident, the renter will be liable for a $250 admin fee (included in the relevant liability).

Total Protection Liability Waiver (25 and over)
A Total Protection Package is available to renters over the age of 25 at an additional cost. If this package is selected it will reduce your Multi and Single Vehicle Accident liability for an additional $30.00 per day (1-7 days), $23.00 per day (8-14 days) or $18.00 (15+ days). By selecting the Total Protection Package, you will reduce your financial responsibility for accident damage to $250. The hirer is given the benefit of this coverage subject to the conditions of hire.

Premium Protection Liability Waiver (25 and over)
A Premium Protection Package is available to renters over the age of 25 at an additional cost. If this package is selected it will reduce your Multi and Single Vehicle Accident liability for an additional $24.20 per day (1-7 days), $18.70 per day (8-14 days) or $11.00 (15+ days). By selecting the Premium Protection Package, you will reduce your financial responsibility for accident damage to $550. The hirer is given the benefit of this coverage subject to the conditions of hire.

Collision Damage Liability Waiver (21-24)
A Collision Damage Waiver is available to renters aged 21 to 24, at an additional cost. If this package is selected it will reduce your Multi-Vehicle Accident liability for an additional $28.00 per day (1-7 days), $24.00 per day (8-14 days) or $18.00 (15+ days). By selecting the Collision Damage Waiver Package, you will reduce your financial responsibility for multi-vehicle accident damage to $1,100. The Collision Damage Waiver Package for renters aged 21 to 24 does not include Single Vehicle Accident Damage cover. The hirer is given the benefit of this coverage (excluding where there is damage to the Pantec) subject to the conditions of hire.

Collision Damage Liability Waiver (25 and over)
All vehicles are insured. By selecting this optional Liability Waiver for $40, renters over the age of 25 can reduce their financial responsibility from $6,600 to $750 in the event of a multi-vehicle accident (does not include Single Vehicle Accident Damage cover). The hirer is given the benefit of this coverage (excluding where there is damage to the Pantec) subject to the conditions of hire.

Exclusions to Liability Waivers
Hirers are advised that all reversing damage, overhead damage, undercarriage damage, water damage, hail damage, abuse or negligence however caused – is at the hirer’s risk and is not covered by the Total Protection Liability Waiver, the Premium Protection Liability Waiver or the Collision Damage Liability Waiver. Please note that you will not have the benefit of Alpha’s insurance if the rental vehicle is driven on unsealed roads.

For $3.30 a day you can waive any costs associated with the replacement or repair of any tyre(s) or windscreen(s) during the contracted period.

For $1.99 a day you can waive any costs associated with the replacement or repair of the vehicles key during the contracted period.

Tolls

All of our car hire vehicles are fitted with an eTag, so you do not need to get personal eTags or road passes when you hire from us. The Roads and Maritime Services (RMS) will charge your credit or debit card a daily service fee of $3.30 for each calendar day that you use a toll, plus the cost of any tolls that are incurred. In the event of toll evasion, an additional administration fee of $10 per trip may apply to cover the cost of processing.

Traffic Infringements

A $99 admin fee is charged in addition to any traffic infringements incurred by the hirer during the rental period.

Additional drivers are covered for a $9.90 fee per driver per day and is capped at $49.50 (5 days). Additional drivers must provide their license when collecting the vehicle.

Booster seats and baby seats are $8 per day or a cap of $56 per rental, each. Please call the branch to confirm availability.

Take note that due to legislative requirements Alpha Car Hire is unable to fit child restraints. The renter will be required to fit child seats themselves. The renter agrees that Alpha Car Hire is not responsible for any liability resulting from the incorrect fitting of a child restraint

Navigational units are $9 per day or cap at $63 (7 days) per rental.

Rental day period is 24 hours, extra hours are 1/3 daily rate until daily rate is reached. Kilometre per day of travel allowance is extended at 1/3 of daily allocation per hour until the daily allocation is reached.

There are no refunds for early returns. Any change of plans including requests to extend must be communicated to Alpha’s Head Office.

Alpha Car Hire may charge a minimum cancellation fee of $50 if 7 or more days’ notice is provided prior to the day of collection. If less than 7 days’ notice is given or if you do not show on the day of rental the cancellation fee will be equal to 50% of your rental cost.

Your vehicle will be supplied with a full tank of fuel. We ask you to refill the tank on return; otherwise, a penalty charge for refuelling will be applicable. This cost is $3.30 per litre with a minimum charge of $20.

All vehicles are covered with 24-hour roadside assistance provided by RACQ, RACV and NRMA.

RACQ Roadside Assistance Number: 13 1111
RACV Roadside Assistance Number: 13 1111
NRMA Roadside Assistance Number: 13 1111

If you have any questions about the Terms and Conditions of Alpha Car Hire, please send an email to [email protected] or call 1300 227 473.

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