Frequently Asked Questions

You must hold a full and valid drivers licence to hire a vehicle (no learners or provisional drivers licences are accepted).

Drivers aged 21-24 (inclusive) can also choose from additional car options such as Mystery Car, Economy Car, Compact Car, Compact SUV, Compact Hybrid SUV, Intermediate Car, and Ute, subject to availability and with an age surcharge.​

There is no upper age limit for renting vehicles as long as your licence is valid.

We do not hire to drivers under 21.

We do accept digital drivers licences from QLD, NSW and SA only. These will be accepted if we are able to verify the validity of these licences. If we are unable to verify your licence, you may be asked to present your physical drivers licence.

We are also unable to process payment via digital cards, Apple pay or any similar systems, the physical credit card must be present at the time of hiring.

Any licence provided must be in English and include a photo. If your driver’s licence is in any language other than English, it must be accompanied by an approved translation such as an International Driving Permit. An International Driving Permit is not a stand-alone document and must be carried with your valid domestic driver’s licence.

All people wishing to drive the vehicle must be listed on the rental agreement. If you wish to add a driver after collecting the vehicle please contact us on 1300 227 473.

Definition of Local Renters: 

• means a hirer(s) whose residential address is located within 50 kilometers of the Company’s branch location from which the vehicle is hired.

Distance Calculation: 

• The 50km is a radius from the location (as the crow flies) NOT driving distance from the branch. A map can be identified from your branch at this link https://www.calcmaps.com/map-radius/

Required Identification for Local Renters:

• Accepted Documents:
  • Alpha accepts driver’s licenses as one form of identification
  • Accepted documents include utility bills, rates notices, rent receipts, lease agreements, and physical pension or health care concession cards issued within the last 3 months.
• Not Accepted Documents:
  • Not accepted are Bank statements, MyGov, mobile phone bills, parcel delivery receipts, online orders, fines, court attendance notices, and any other documents that have been or can be easily updated.

Consequences of Failure to Provide Required Identification:

• Failure to provide the required identification may result in not being allowed to rent a vehicle, and applicable cancellation fees may be applied for cancelled bookings.