Question 1

Can I check rates without making a reservation?

Accepted Answer

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

Question 2

How will I know my reservation is confirmed?

Accepted Answer

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Question 3

Can I extend the rental duration?

Accepted Answer

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Question 4

Is it possible to cancel or modify my reservation once it is confirmed?

Accepted Answer

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Question 5

Can I pay for my reservation online?

Accepted Answer

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Question 6

Do you offer long term rental options?

Accepted Answer

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Question 7

Can I use another persons Credit Card to pay for my rental?

Accepted Answer

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Question 8

Do we charge cancellation Fees?

Accepted Answer

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

Question 9

What happens if I return the vehicle late?

Accepted Answer

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

Question 10

In the event of an accident what am I liable to pay?

Accepted Answer

Please refer to our Car Hire Terms and Conditions

Question 11

What methods of payment do Alpha Car Hire accept?

Accepted Answer

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Question 12

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Accepted Answer

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Question 13

Can I return the vehicle outside the location operating hours?

Accepted Answer

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Question 14

Where can I not drive the rental vehicle?

Accepted Answer

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Question 15

Do I need to have an International Drivers Licence?

Accepted Answer

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Question 16

Can I tow using an Alpha Car Hire Vehicle?

Accepted Answer

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

Question 17

How many free kilometres per day?

Accepted Answer

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

Question 18

What age do I have to be to rent a vehicle?

Accepted Answer

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Question 19

Can anyone other than myself drive the car?

Accepted Answer

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

Question 20

If I lock my keys in the vehicle am I covered by Road Side Assistance?

Accepted Answer

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Question 21

Do you offer car rental in other Australian cities?

Accepted Answer

For our full list of locations please select the locations tab on our website.

Question 22

How does Alpha Car Hire protect my personal and credit card information online?

Accepted Answer

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Question 23

Does Alpha Car Hire offer one-way rentals?

Accepted Answer

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Question 24

Do you hire baby capsules?

Accepted Answer

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Miscellaneous

Frequently Asked Questions

Miscellaneous

Can I park my own vehicle at your office whilst renting?

Do I need to clean the vehicle?

What if I’ve left something in the vehicle?