Frequently Asked Questions

At our company, we offer various packages that are designed to help you reduce your standard excess. These packages can be added during the online checkout process or requested at the time of vehicle collection.

If the customer causes damage to a vehicle and has purchased insurance or protection with Alpha, Alpha has the right to first charge the customer for the damages. The customer can then provide a valid invoice of the expenses to their insurance company to make a claim against it.

We’ve made some updates! Local renters, who meet the identification requirements to rent a vehicle, will no longer be able to reduce their liability through a liability reduction option. However, we still have something in place to protect you.

Liability Details for Local Renters:

Name: Local Renters Liability Liability
Amount: $4400
Security Bond: $2500

Please note: The security bond must be taken before you collect the vehicle. If you are unable to have the bond taken from a credit card in your name, unfortunately, you won’t be able to rent the vehicle.

All rentals require a bond, the amount of which depends on the selected excess coverage. For passenger vehicles, bonds range from $250 to $1000, while commercial vehicles have a $1250 bond.

For local renters outside the Brisbane Logan location, the standard bond and vehicle liability excess is $2500 and $4400 respectively. However, if you have a history of renting vehicles with Alpha, we’ll be happy to reduce the bond to $1000 when you collect your rental vehicle.

We strive to ensure a smooth rental process for all our customers, including our valued local renters. If you have any further questions or need clarification, please don’t hesitate to reach out to us. We’re here to assist you!