Frequently Asked Questions

Firstly ensure the safety of all passengers in the vehicle and any other individual involved. Check if you need to report the accident to Police. It is important to collect the details of all parties involved, including the driver licence details, vehicle registration/s, details of the accident and any witness details.

If possible please take a photograph of any relevant details such as the driver licence of all drivers, evidence of the accident including damage to the vehicles.

Please report the issue to us as soon as possible so we can assist you.

All vehicles are covered with 24-hour roadside assistance for all mechanical faults with the vehicle. 

Free Roadside Assistance does not cover non-mechanical defects and driver errors, such as lost keys, keys locked in the vehicle, flat battery due to lights being left on, etc. These instances will incur a $180 fee per call-out.

However, all costs are waived if the customer avails of the $5.50 per day Roadside Assistance package.

If the customer causes damage to a vehicle and has purchased insurance or protection with Alpha, Alpha has the right to first charge the customer for the damages. The customer can then provide a valid invoice of the expenses to their insurance company to make a claim against it.