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Updated Customer Advice Regarding COVID-19

4th Aug – Updated Customer Advice Regarding COVID-19

As the COVID-19 (Coronavirus) situation continues to evolve and cases continue to rise in many of our communities, we remain vigilant in monitoring the fluidity of this situation across the world. Alpha have taken measures to ensure the safety of our people and customers, whilst continuing to meet our customer’s needs.

With the travel restrictions now put in place by the Australian Government we understand that it may be necessary for some of our customers to change their travel plans.


What if I need to make changes to my booking?

During this time and until further notice, Alpha will not be applying fees for cancellations or change of booking dates.

Change to booking requests can be made through our reservation team on 1300 227 473.

*For customers who have not booked directly through Alpha, but through a third party such as Rentalcars, Webjet or Jetstar, you will need to contact them directly to make changes to your booking. Please refer to your booking confirmation email.


Possible Call Centre Delays.

As part of the global efforts to help contain the spread of the Coronavirus, recent government measures may have an impact on our ability to service your call as promptly as we would like. We ask for your patience and understanding during this time. Alternatively you may also contact us via our website live chat or contact the Alpha branch directly.


What further precautions are Alpha taking to reduce the spread of the Coronavirus?

We are currently applying all recommendations set by the Australian Government Department of Health. This includes frequent hand washing practices, as well as the sanitisation of high contact areas, such as door handles and countertops.

Stricter cleaning guidelines of all vehicle inspections have been implemented to include a more detailed clean. A strong emphasis is focused on commonly touched areas such as the steering wheel, door handles, controls and other repeatedly direct contacts.

For customers that have travelled internationally and utilising our shuttle service, we ask that you abide by the government’s quarantine recommendations.

If you need to travel to your location for isolation (for example, travelling from the airport), you are advised to use a personal mode of transport, such as a car, to minimise exposure to others.

If you need to use public transport (e.g. taxis, ride-hail services, trains, buses and trams), you must take the following precautions as instructed by the Australian Government Dept of Health:

  • Wear a surgical mask, if available
  • Avoid direct contact with other passengers, drivers and transport staff
  • Practise good hand hygiene and cough/sneeze hygiene:
  • wash your hands frequently with soap and water, before and after eating, and after going to the toilet
  • cover your cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser
  • and if unwell, avoid contact with others (stay more than 1.5 metres from people).

Alpha would like to take the opportunity to thank our customers in advance for their cooperation during this time. It’s important we all work together to minimise the effects of COVID-19.

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