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Roadside Assistance and Damage
Frequently Asked Questions
Roadside Assistance and Damage
If you are involved in a collision during the rental, you must:
- Record the time, date, and location of the accident.
- Record the full names, addresses, vehicle registrations, car types, and any property damage of all other parties involved.
- Record the name of the other parties’ insurance company.
- Do not admit liability.
- Notify the nearest police station within 24 hours of the accident.
- Report the accident, including any damage, to the Company at the rental location within 48 hours.
- Complete and sign the Damage Report Form.
- Pay for the towing and retrieval costs to the nearest Company depot, up to the Liability Waiver amount as specified in the Alpha Hire Rental Agreement, or otherwise cover the full cost.
Please note: Admitting liability for any claim, loss, or demand will be considered a breach of the Alpha Hire Rental Terms and Conditions.
If you need roadside assistance during your rental, all vehicles come with 24-hour roadside assistance for any mechanical faults.
However, non-mechanical issues such as lost keys, keys locked inside the vehicle, or a flat battery due to lights being left on are not covered by the free roadside assistance. These will incur a $180 fee per call-out.
You can avoid these charges by purchasing the Roadside Assistance package for $5.50 per day, which waives all such costs.