Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Protection and Coverage
Can I reduce my excess?
Excess insurance can significantly reduce your liability in the event of damage — potentially lowering it to $500, or even $0, depending on the coverage you select.
What is the insurance claim process?
Insurance Claim Process:
If you cause damage and have purchased insurance, Alpha will initially charge you for the damages. You can then submit the invoice to your insurance provider for reimbursement.
In Case of an Accident:
- Record key details (time, date, location, and information of other parties involved).
- Do not admit liability.
- Notify the police within 24 hours.
- Report the accident to Alpha within 48 hours.
- Complete and sign the Damage Report Form.
- Cover towing costs up to your liability waiver, or the full cost if applicable.
Notes:
- Admitting liability breaches the rental terms.
- No refunds are issued for unused rental days following an accident.
- An administration fee of $250 applies in addition to the damage liability fee. However, if you have opted for Zero Liability, the administration fee will not apply. For more information, view the Terms & Conditions.
What are the exclusions to liability waivers?
The following are not covered by the Total Protection Liability Waiver, Premium Protection Liability Waiver, or the Collision Damage Liability Waiver:
- Reversing damage
- Overhead damage
- Undercarriage damage
- Water damage
- Hail damage
- Negligence or Abuse
- Damage cause by animal
