Frequently Asked Questions

Excess insurance can significantly reduce your liability in the event of damage, potentially lowering it to $500 or even $0, depending on the coverage you select. If minimising out-of-pocket expenses is important to you, excess insurance may be worth considering.

Insurance Claim Process:

If you cause damage and have purchased insurance, Alpha will initially charge you for the damages. You can then submit the invoice to your insurance provider for reimbursement.

In Case of an Accident:

• Record key details (time, date, location, and information of other parties involved).
• Do not admit liability.
• Notify the police within 24 hours.
• Report the accident to Alpha within 48 hours.
• Complete and sign the Damage Report Form.
• Cover towing costs up to your liability waiver, or the full cost if applicable.

Notes:

• Admitting liability breaches the rental terms.
• No refunds are issued for unused rental days following an accident.
• An administration fee will be charged for each accident file.”