Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Payment, Fees and Bonds
When will my bond be released?
Your bond is released once the vehicle is returned to us without any issues. The exact timeframe for the bond to appear back in your account depends on your individual bank’s processing times, but it may take up to 28 days.
How can I pay for my reservation?
You have the option to prepay online or pay at the counter when you pick up your vehicle. If you choose to prepay, simply select “Pay Now” or “Book over the Phone” when making your reservation. Please remember that even if you’ve prepaid, a physical Visa, Mastercard, or Amex card must be presented at pick-up, as the bond will need to be processed.
Accepted Payment Methods:
Pay Now bookings: We accept Visa, Mastercard, Google Pay, Apple Pay, and Amex.
Pay Later bookings: We accept Visa, Mastercard, and Amex.
Please note: We do not accept cash, gift cards, or contactless payments. All charges are in Australian Dollars (AUD). Alpha Car Hire is not responsible for currency conversion or exchange rate differences. Credit card surcharges may apply.
Will I be charged a bond?
Yes, all rentals require a bond. The amount of the bond varies depending on the excess coverage you select. For passenger vehicles, bonds typically range from $250 to $1100, while for commercial vehicles, they range from $450 to $1250.
Will I be charged a cancellation fee?
Cancellation fees can be found in our terms and conditions.
What are the credit card requirements?
A valid Visa, Mastercard, or Amex card is required at pick-up for all rentals. For “Pay Now” bookings, we accept Visa, Mastercard, Amex, Google Pay, and Apple Pay. For “Pay Later” bookings, only Visa, Mastercard, and Amex are accepted. Cash, gift cards, and contactless payments are not accepted. Please be aware that credit card surcharges may apply.
What is your charge if you exceed the kilometre limit?
What is your charge if you exceed the kilometre (km) limit?
Our passenger vehicles come with unlimited kilometres.
For commercial vehicles, daily kilometre limits apply:
Minibus: 250 km/day
Moving Truck: 100 km/day
Moving Van: 100 km/day
Handy Ute: 100 km/day
Excess Kilometre Charge:
If you exceed the daily kilometre limit, an additional charge of $0.33 per kilometre will apply.