Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Miscellaneous
Can I park my own vehicle at your office whilst renting?
Unfortunately, we do not allow customers to leave their own vehicles on our premises during the rental period. This applies to all Alpha Car Hire locations.
Do I need to clean the vehicle?
While we expect the vehicle to be returned in a reasonably tidy state, a cleaning fee starting from $299 will apply if the vehicle is excessively dirty, has been smoked in, or has transported animals. This ensures the vehicle is ready for the next customer.
What if I’ve left something in the vehicle?
If you’ve left something in the vehicle, please contact us as soon as possible. We’ll search for your lost property and notify you if it is found. If you would like it returned, you can either arrange for someone to collect it or send us a prepaid envelope or postage label. Please note that Alpha Car Hire accepts no responsibility for any property left in the vehicle.