Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Fines, Tolls and Other Fees and Charges
How do I pay for toll roads?
When renting a vehicle through Alpha Car Hire, you are responsible for any toll charges throughout the length of your rental.
Toll charges while driving an Alpha vehicle are charged to the credit card you used for payment. Your vehicle’s license plate will be captured to identify toll road usage. We will charge toll fees to your payment method as soon as possible after they are incurred or notified to us by our toll partner.
If there is a problem with your payment, we will charge you a dishonour fee. Your financial institution may also charge you additional fees, charges, and interest.
For more information, please refer to our terms and conditions.
Can I use my own account or tag?
We do not recommend adding the rental vehicle registration to your own toll account or tag. This can result in tolls being charged twice. Alpha will not be responsible if this occurs.
What happens if I receive an infringement while renting?
If you receive any traffic infringements during the rental period, these will be nominated to you. It is then your responsibility to pay the infringement. Each infringement incurs a $99 administration fee.