Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Driver Requirements
Does Alpha have age requirements to rent a vehicle?
Yes, there are age requirements:
- We do not rent to drivers under 21.
- Drivers aged 21-24 can rent select vehicles (e.g., Economy, Compact, SUV, Ute) but will incur an age surcharge.
- No upper age limit applies, as long as the driver holds a valid licence.
- You must hold a full and valid driving licence. Learner and provisional licences are not accepted.
Can I use a digital driver's licence or credit card?
Digital driving licences from QLD, NSW, and SA are accepted, provided we can verify their validity. If verification fails, a physical licence will be required.
Please note: A valid Visa, Mastercard, or American Express (Amex) card is required at pick-up.
For Pay Now bookings, we accept Visa, Mastercard, American Express, Google Pay, and Apple Pay.
For Pay Later bookings, only Visa, Mastercard, or American Express are accepted.
Cash, gift cards, and contactless payments (including digital wallets) are not accepted at pick-up. Credit card surcharges may apply.
Can I use an international driver's licence?
Any licence provided must be in English and include a photo. If your driving licence is not in English, it must be accompanied by an approved translation, such as an International Driving Permit. An International Driving Permit is not a stand-alone document and must be carried alongside your valid domestic driving licence.
Who can drive the rental vehicle?
Anyone wishing to drive the vehicle must be listed on the rental agreement. If you wish to add a driver after collecting the vehicle, please contact us on 1300 227 473.
Identification and Requirements for Local Renters
Definition: Local renters are those whose residential address is within 50 km of the branch (measured as the crow flies).
Identification Requirements:
Accepted Documents: A driving licence plus one additional document, such as a utility bill, rent receipt, lease agreement, or physical pension/health care card issued within the last 3 months.
Not Accepted: Bank statements, MyGov, mobile bills, parcel receipts, fines, or any easily updated documents.
Consequences: Failure to provide valid identification may result in the inability to rent, and you may incur cancellation fees.