Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Booking Information
How will I know my reservation is confirmed?
Once you complete your reservation, you’ll see a “Reservation Confirmation” page with your reservation number clearly highlighted. You will also receive a confirmation email with your booking details and collection instructions.
Can I extend the rental duration?
You can extend your rental duration either at the time of collection or during your rental period. To do so, please contact us on 1300 227 473 or visit your nearest location. Extensions are subject to vehicle availability and additional charges.
What are the full terms and conditions that apply to my booking?
For full terms, please refer to our Terms & Conditions.
Is it possible to cancel or modify my reservation?
Yes, you can modify or cancel your reservation by contacting our Reservations Team at 1300 227 473 or NZ 0800 445 492.
Are there specific conditions for local hirers?
Local renters are defined as those whose residential address is within 50 kilometres of the rental branch (as the crow flies). You must provide a driving licence and another valid proof of address, such as a utility bill or rent receipt. For a full list of accepted documents and further information, please visit Driver Requirements page..
Can I return my vehicle early?
You are welcome to return the vehicle early; however, please note that we are unable to offer refunds for unused rental days.
Can I return my vehicle to a different location?
One-way rentals may be available. Please contact our Call Centre or visit your nearest branch to check availability and applicable fees.