Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Booking Information
How will I know my reservation is confirmed?
Once you complete your reservation online, you’ll immediately see a “Reservation Confirmation” page displayed with your unique reservation number. You will also receive a confirmation email to the address provided, which includes all your booking details, collection instructions, and terms. Please check your spam or junk folder if you don’t see it in your inbox.
Can I extend the rental duration?
Yes, you can often extend your car rental duration. Please contact Alpha Car Hire as soon as possible, either at the time of collection or during your rental period. Feel free to reach us on 1300 227 473 or visit your nearest branch. All extensions are subject to vehicle availability and may incur additional charges. We recommend contacting us well in advance to avoid any disruptions.
What are the full terms and conditions that apply to my booking?
For comprehensive details on your hire agreement, including cancellation policies, insurance options, and vehicle usage, please refer to our full Terms & Conditions page.
Is it possible to cancel or modify my reservation?
Yes, you can modify or cancel your Alpha Car Hire reservation. To do so, don’t hesitate to get in touch with our Reservations Team directly.
For Australia: Call us on 1300 227 473
For New Zealand: Call us on 0800 445 492
Please note that modifications and cancellations may be subject to specific conditions or fees depending on the timing and the nature of the change.
Are there specific conditions for local hirers?
Yes, there are. A “local hirer” is generally defined as someone whose residential address is within 50 kilometres (as the crow flies) of the Alpha Car Hire rental branch. If you are a local hirer, you must provide:
A valid driving licence.
Another valid proof of address, such as a recent utility bill (electricity, gas, or water) or a current rent receipt. For a full list of accepted documents and detailed requirements, please visit our Driver Requirements page.
Can I return my vehicle early?
You are welcome to return your Alpha Car Hire vehicle earlier than your scheduled drop-off time. However, please be aware that we are unable to offer refunds for any unused rental days or portions of days.
Can I return my vehicle to a different location (One-Way Rentals)?
One-way rentals may be available between select Alpha Car Hire branches across Australia. This service allows you to pick up your vehicle in one location and return it to another. Please contact our Call Centre on 1300 227 473 or visit your nearest branch to check availability for your desired route and inquire about any applicable one-way fees.
How do I pick up my vehicle at the airport? Do you have a branch at the airport?
Alpha Car Hire does not have a branch directly inside airport terminals. For your convenience, we operate a complimentary shuttle bus service from major Australian airports (e.g., Melbourne Airport, Sydney Airport, Brisbane Airport, Gold Coast Airport) to our nearby branch locations.
Upon arrival, please proceed to the designated pick-up zone as detailed in your booking confirmation email. Look for the Alpha Car Hire shuttle bus. If you have any trouble locating the shuttle, please call us on 1300 227 473.