Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Payment, Fees and Bonds
When will my bond be released?
We release the bond once the vehicle is returned without any issues. The timeframe for the bond to appear in your account depends on your bank and may take up to 28 days.
How can I pay for my reservation?
Payment Options:
- You can prepay or pay at the counter. For prepayment, select “Pay Now” or “Book over the Phone” when making your reservation.
- Even if prepaid, a physical Visa, Mastercard, or Amex card must be presented at pick-up, and the bond must be paid.
Accepted Payment Methods:
Pay Now: Visa, Mastercard, Google Pay, Apple Pay, Amex.
Pay Later: Visa, Mastercard, Amex.
Not Accepted:
Cash, gift cards or contactless payments.
Note: Charges are in AUD. Please note that currency conversion and exchange rate differences are not the responsibility of Alpha Car Hire. Credit card surcharges may apply.
Will I be charged a bond?
All rentals require a bond, the amount of which depends on the selected excess coverage. For passenger vehicles, bonds range from $250–$1100, while for commercial vehicles, bonds range from $450–$1250.
Will I be charged a cancellation fee?
Bookings cancelled more than 48 hours before collection are fully refundable, with no cancellation fees. However, cancellations made within 48 hours of collection will incur a $75 fixed fee.
What are the credit card requirements?
Please note: A valid Visa, Mastercard, or Amex card is required at pick-up.
Pay Now bookings:
We accept Visa, Mastercard, Amex, Google Pay, and Apple Pay.
Pay Later bookings:
Only Visa, Mastercard, and Amex are accepted.
Cash, gift cards, and contactless payments are not accepted. Credit card surcharges may apply.
What is your charge if you exceed the kilometre limit?
What is your charge if you exceed the kilometre (km) limit?
Our passenger vehicles come with unlimited kilometres.
For commercial vehicles, daily kilometre limits apply:
Minibus: 250 km/day
Moving Truck: 100 km/day
Moving Van: 100 km/day
Handy Ute: 100 km/day
Excess Kilometre Charge:
If you exceed the daily kilometre limit, an additional charge of $0.33 per kilometre will apply.