Frequently Asked Questions
Check Alpha Car Hire Terms & Conditions
Service, Location & Hours
Can I pick up or return a vehicle out of operating hours?
Out-of-hours collections and returns may be available depending on the location. Please contact us on 1300 227 473 for assistance. Additional fees or conditions may apply.
What will happen if I return the vehicle late?
If you return the vehicle more than 1 hour past the drop-off time, you will be charged an additional full day’s fee. For example, if your rental is from 8:00 AM to 8:00 AM the next day, and you return it at 9:01 AM, an additional full day’s fee will apply. If you have any questions, please contact our customer service team.
Which locations can I rent from?
Eagle Farm (Brisbane, QLD)
Tweed Heads (Gold Coast, QLD)
Tullamarine (Melbourne, VIC)
Mascot (Sydney, NSW)
Slacks Creek (Logan, QLD)
Can I get a shuttle bus from the airport?
Yes, shuttle pick-ups and drop-offs are available at all airport locations, except our Slacks Creek branch. After booking, you will receive shuttle instructions via email. Please note that infants under 6 months cannot be transported on our shuttles.