Welcome to Brisbane Airport! We know you’re eager to hit the ground running and explore the wonders of Queensland. A smooth car rental experience sets the stage for a stress-free and unforgettable trip. This comprehensive guide equips you with all the essentials to navigate the car rental process at Brisbane Airport with ease.

Pre-Arrival Preparation: Lay the Foundation for a Seamless Start

1. Booking Your Car Rental in Advance

Don’t wait until you land and face limited options or long queues! Booking your car rental in advance offers several advantages:

  • Wider Selection of Vehicles: Browse our diverse fleet at your leisure and secure the perfect car for your adventure. Whether you’re a solo traveller seeking a compact city car, a family embarking on a coastal road trip needing ample space, or a group requiring a spacious SUV to fit all your luggage, we have something for everyone.
  • Potentially Secure Better Rates: Booking in advance allows you to compare rates and potentially score deals or discounts. Early reservations are especially beneficial during peak seasons when demand is high.
  • Avoid Last-Minute Stress: Land in Brisbane feeling relaxed and ready to explore. Knowing your car is waiting eliminates the hassle of scrambling for a rental upon arrival, allowing you to transition smoothly from plane to road trip.

2. Understanding Rental Policies and Requirements

  • Know Before You Go: Familiarise yourself with our rental policies and requirements to ensure a smooth and efficient pick-up process.
  • Driver’s License and Age Restrictions: Ensure you have a valid driver’s license from your home country. Be aware of the minimum age requirement, which can vary by rental company (typically 21 years old). International drivers may require an International Driving Permit (IDP) alongside their home country license. Check the specific requirements on the Alpha Car Hire website or contact them directly for clarification.
  • Insurance Options and Coverage: Rental companies offer basic insurance but consider additional coverage options for peace of mind. Explore options like Collision Damage Waiver (CDW) and liability protection. These can provide financial protection in case of unexpected incidents while driving in a new environment.

3. Gathering Necessary Documentation: Streamline the Process

  • Have Everything Ready for a Speedy Pick-Up: Gather the necessary documentation to expedite the pick-up process at Brisbane Airport.
  • Required Identification and Credit Card: Make sure you have your valid driver’s license (and IDP if applicable) readily available. Most car rental companies require a credit card in the name of the primary driver for the deposit and final rental charges.
  • Confirmation of Booking Details: Keep your booking confirmation email or reference number handy. This allows the Alpha Car Hire staff to quickly access your reservation details and get you on the road faster.

Navigating Brisbane Airport: A Breeze Through Car Rental

1. Arriving at Brisbane Airport

  • Terminals and Facilities: Brisbane Airport consists of two terminals: the International Terminal and the Domestic Terminal. Most domestic flights arrive at the Domestic Terminal, while international flights use the dedicated International Terminal. Both terminals offer a variety of amenities, including currency exchange, restaurants, and restrooms.
  • Directions to the Car Rental Area: The car rental desks are conveniently located within the Brisbane Airport precinct. Here’s a breakdown for each terminal:
  • Domestic Terminal: Upon exiting the baggage claim area, head towards the Skywalk bridge. Take the second set of escalators on your right down to the ground floor (B1/B2). The car rental desks are situated in this zone.
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  • International Terminal: Exit the arrivals hall and turn right. Follow signs towards the “Shuttle Bus/Mini Bus” area. Locate Bay number 22 and look for shuttles displaying “Park on King” or mentioning car rentals. These shuttles will take you to the off-site car rental companies, including Alpha Car Hire.
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2. Airport Signage and Assistance

  • Following Signs to the Car Rental Desks: Brisbane Airport is well-signposted, making navigation a breeze. Look for clear signage within the terminal directing passengers to the car rental desks.
  • Seeking Help from Airport Staff if Needed: If you encounter any difficulties finding the car rental area, don’t hesitate to seek assistance. Friendly airport staff are readily available to answer your questions and guide you in the right direction.

Instructions to Get to Alpha Car Hire from Brisbane Airport

1. Domestic Terminal: Alpha Car Hire operates a shuttle service for pick-up at the Domestic Terminal. Here’s what to do:

  • Collect Your Luggage: After clearing customs and immigration (if arriving internationally), retrieve your luggage from the baggage claim area.
  • Contact Alpha Car Hire: Once you’re ready with your luggage, call Alpha Car Hire at [phone number] to inform them of your arrival.
  • Wait for the Shuttle: The Alpha Car Hire shuttle will be dispatched to pick you up at the designated pick-up zone within the Domestic Terminal. Relax and wait for their arrival.
  • Board the Shuttle and Head to Your Car: The shuttle will take you directly to the Alpha Car Hire location for a smooth and efficient car pick-up process.

Brisbane Domestic Airport Shuttle Bus Map2. International Terminal: As mentioned earlier, Alpha Car Hire is located off-site from the International Terminal. Here’s how to reach them:

  • Exit the Arrivals Hall: Make your way out of the arrivals hall at the International Terminal.
  • Proceed to Shuttle Bus Area: Turn right and follow signs towards the “Shuttle Bus/Mini Bus” area.
  • Locate the Shuttle: Look for the “Park on King” shuttle or any shuttle mentioning car rentals at Bay number 22.
  • Board the Shuttle: Hop on the shuttle, and it will take you directly to the Alpha Car Hire location for car pick-up.

Brisbane International Airport Shuttle Bus Map

Important Note: Always double-check contact information and shuttle pick-up locations directly with Alpha Car Hire before your arrival. Their website or a quick phone call can provide the most up-to-date details.

Picking Up Your Rental Car: Hitting the Road with Ease

1. Arriving at Alpha Car Hire:

  • Domestic Terminal: The Alpha Car Hire shuttle will bring you directly to their location.
  • International Terminal: The off-site shuttle will drop you off at Alpha Car Hire’s office for pick-up.

2. The Rental Process:

  • Present Your Documentation: Have your driver’s license (and IDP if applicable), booking confirmation, and credit card ready.
  • Review the Rental Agreement: Carefully read and understand the terms and conditions of the rental agreement before signing.
  • Vehicle Inspection: Inspect the car for any existing damage and report any issues to the Alpha Car Hire representative before driving off.
  • Ask Questions: Don’t hesitate to ask any questions you may have about the vehicle, insurance coverage, or local driving regulations.

Tips for a Smooth Car Rental Experience: Navigate Brisbane with Confidence

1. Understanding Local Traffic Rules:

  • Drive on the Left Side: Australia follows a left-hand traffic system. Be mindful of this if you’re accustomed to driving on the right.
  • Familiarise Yourself with Road Signs: Australian road signs are generally similar to international standards, but there might be slight variations. Familiarise yourself with common signs like speed limits (posted in kilometres per hour – km/h) and give-way signs.
  • Yield to Roundabouts: Traffic circles, or roundabouts, are common in Australia. Yield to traffic already circulating within the roundabout before entering.

2. Using GPS and Navigation Tools:

  • Built-in GPS or Smartphone Apps: Having a reliable GPS navigation system is crucial, especially in unfamiliar territory. Many rental cars offer built-in GPS features. Alternatively, download offline maps or use smartphone navigation apps to ensure you stay on track.
  • Plan Your Route and Avoid Traffic: Research your intended route in advance, considering potential traffic congestion points, especially during peak hours.

3. Managing Fuel and Refueling:

  • Locating Petrol Stations: Petrol stations in Australia are commonly called “service stations” or “petrol stations.” Brisbane has a good network of petrol stations, so finding one shouldn’t be an issue.
  • Understanding Fuel Policies: Rental car companies often have fuel policies like “full-to-full” where you return the car with a full tank. Pay attention to this policy and refuel accordingly before returning the vehicle. Alpha Car Hire’s specific fuel policy might be available on their website or by contacting them directly.

Returning Your Rental Car in Brisbane

  • Allow Ample Time: Plan to arrive at the Alpha Car Hire location with sufficient time for the return process, especially if you’re catching a flight.
  • Final Inspection: A staff member will inspect the vehicle for any new damage.
  • Settle Payment: Pay any outstanding charges for tolls, additional services, or adjustments to the fuel policy.
  • Board Your Flight or Hit the Road: Once the return process is complete, you’re free to catch your flight or continue your Queensland adventure!


Brisbane Airport welcomes you! With this guide, you’re equipped to navigate the car rental process with ease. Remember to book in advance, understand rental policies, and familiarize yourself with airport signage. By following these tips, you’ll be cruising Queensland’s roads in no time.

Rent a Car from Brisbane Airport and Downtown at Alpha Car Hire

Ready to embark on your Queensland adventure? Alpha Car Hire is your trusted partner for a seamless car rental experience! We offer a wide selection of well-maintained vehicles to suit your needs and budget, along with exceptional customer service.

Contact us today at +61 7 3062 7439 to speak with our friendly staff and plan your perfect Brisbane adventure behind the wheel!

We at Alpha Car Hire wish you a safe, enjoyable, and unforgettable journey in Queensland!