Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Airport Car Rentals in Australia: A Comprehensive Guide

Australia, with its diversity of landscapes, stunning beaches, metropolitan cities, and unforgettable wildlife encounters, is considered a top travel destination worldwide. To explore these fantastic aspects conveniently, car hire is a common choice for many travellers. This comprehensive guide will provide you with insightful details, hints, and advice to streamline your car rental experience in Australia.

Capitalizing on Coupons for Car Hire in Australia

Renting a car can bring unparalleled convenience. However, it might come at a particular cost, especially during peak travel seasons. To offset some of these expenses, you can take advantage of coupons for car hire in Australia. These coupons offer substantial savings, either through cash discounts, percentage discounts, or value-added services.

Many car rental companies and travel platforms periodically release such coupons. One good practice is to subscribe to their alert services so that you receive timely notifications about these coupons. Doing your research about the car rental market trends will also enable you to identify the best times to book your rental, thus saving additional costs.

Airport Car Hire in Australia: Key Considerations

Having a car ready at the airport as soon as you land is a time-saving option. It not only saves you from the hassles of public transport but also provides immediate access to your own private vehicle.

When considering airport car hire, some airports warrant special mention:

Good options include car hire Coolangatta airport, which is conveniently located near several local attractions such as Snapper Rocks and the Captain Cook Memorial. A short drive away, you can explore the famous Gold Coast city.
Alternatively, opting for car hire Tullamarine sets you right in Melbourne’s heart. Known for its contemporary culture, art scene, and delectable food options, exploring Melbourne at your own pace becomes super-easy.
For those landing at Brisbane Airport, car rentals BNE offer a great start to explore this vibrant city, known for its music scene, sports culture, and bustling markets.

Remember, pre-booking your car rental before your arrival is an excellent idea to ensure that your preferred vehicle is ready and waiting for you.

Budget Car Hire Options in Maroochydore

If you are travelling on a budget and wish to explore Queensland’s beautiful Sunshine Coast, the cheap car rental Maroochydore options are worth looking at. Known for its pristine beaches, stunning rivers, and diverse shopping avenues, Maroochydore is ideally discovered at your own pace.

Navigating Queensland with Car Hire

With its vast landscapes and attractive tourist stops, Queensland is a paradise for travellers. Opting for a Queensland car hire liberates your travelling experience. Whether it’s a visit to the Daintree Rainforest, a boat ride to the Great Barrier Reef, hitting the surf at the Sunshine Coast, or cruising around the bustling streets of Brisbane, a hired car gives you the flexibility to thoroughly explore this vibrant state at your own convenience.

Breaking Down Car Hire in Australia: Essentials and Norms

Before you excitedly hop into your rental car and drive away, it is crucial to be aware of some key Australian driving rules and norms. Understanding these car hire Australia essentials will ensure a smooth and legal driving experience:

Licensing Requirements: In Australia, if your home driving license is not printed in English, you’re required to present an International Driving Permit (IDP) along with your native license.
Australian Driving Laws: Always remember that Australians drive on the left-hand side of the road, which differs from other countries. Seat belts are mandatory for drivers and passengers, and distracted driving is strictly penalized.
Car Insurance: While the rental quote often includes basic insurance, you’re still exposed to excess charges if you have an accident. Ask about the car hire company’s policy and decide whether you need additional coverage for peace of mind.
Child Seats: If you are travelling with kids under seven years old, Australian laws demand appropriate child restraints in vehicles.

Exploring the Wonders of Australia’s Major Highways

Part of the excitement of driving in Australia is discovering its major highways, offering a fascinating travel experience. Here are some of our top picks:

The Pacific Highway, starting from Sydney, ends in Brisbane, offering an extensive network for a spiralling road trip. On this journey, make sure to explore the scenic vistas of the Blue Mountains, sip on some local wines at Hunter Valley, take a break at the Coffs Harbour, or revel in the vibrant youth culture at the Gold Coast.
As suggested by its name, the Great Ocean Road opens up spectacular views of the vast ocean. This route passes through world-renowned Bell’s Beach, known for its surfing contest, and the breathtaking rainforest scapes of the Great Otway National Park. Your trip is bound to end in awe at the iconic Twelve Apostles, natural rock formations in the Southern Ocean.
Highway 1, the longest national highway on the planet, presents an unforgettable road trip. It encircles the whole continent, passing through every state capital on the mainland. If you choose this route, consider planning to explore the highlights of each region you pass through.

Packing for Your Australian Road Trip: A Handy Checklist

When it comes to road trips, planning is everything. Here’s a checklist of must-carry items to ensure you’re prepared for your trip:

Reliable GPS and Maps: While you might depend on your phone for navigation, be mindful that some parts of Australia can have spotty reception. Therefore, it’s wise to carry a reliable GPS device and physical regional maps as backups.
Toolbox: Emergencies can occur anytime. Always carry a spare tire (generally included in the rental), a jack, and other essential tools needed to change a tire should the need arise.
Appropriate Clothing: Australia is a vast country with diverse climate zones. Self-drive vacations often mean traversing these zones, so pack clothing that suits different weather conditions.
Sun Protection: Australia’s UV levels can be surprisingly high, especially during mid-day. A sunblock with high SPF, sunglasses, a hat, and a sunshade for the car window are important additions to your luggage to avoid harmful sun damage.
Food and Water Supplies: Ensuring you have enough drinking water and ready-to-eat meals or snacks is essential. Several places in particularly remote regions of Australia do not have easily accessible eateries or shops, making self-sufficient food vital.
Travel Insurance: Traveling with appropriate insurance coverage is a must. Numerous policies are available, from comprehensive ones offering health coverage to those including roadside assistance during potential breakdowns. Choose according to your needs.

Recommendations for First-Time Visitors to Australia

Australia offers an array of experiences for every kind of traveller. Here are some recommendations not to miss for first-time visitors:

Cities: Australia’s cities, each with its distinct charm, are a mandatory addition to your itinerary. Sydney, with its iconic landmarks; Melbourne, which is well known for its multicultural activities; Canberra, with its political history; and Adelaide, renowned for its food and wine culture, are must-visits.
Nature and Wildlife: Don’t miss snorkelling in the spectacular Great Barrier Reef, spotting kangaroos in the wild on Kangaroo Island, or seeing koalas in their natural habitat in the Great Otway National Park in Victoria.
Outdoor Adventures: Australia has a lot to offer adventure seekers. From surfing at the world-renowned Bells Beach in Victoria, climbing the Sydney Harbour Bridge for an unparalleled view of the city, to hiking in the Royal National Park, there’s something for everyone!
Authentic Australian Cuisine: Culinary explorations are an integral part of any travel experience. Aussies love their food, and trying out a few local favourites like the savoury meat pie, barbecuing a shrimp on the Barbie, the uniquely Australian Vegemite, or the locally brewed coffee is bound to delight your taste buds.

Understanding Australian Road Traffic Signs

Before venturing on your self-drive journey, familiarize yourself with distinctive Australian road signs:

Kangaroo or Koala Crossing: Signboards indicting the crossing of wild animals, such as kangaroos or koalas.
Speed Limits: Speed limits in Australia are marked in kilometres per hour (km/h), not miles.
No U-turn signs: There are specific regions where it is illegal to make a U-turn.
Give Way signs: These signs are equivalent to yield signs in other countries. You must slow down or stop to allow other vehicles (especially those on your right) to go first.

Ready to Start Exploring?

This comprehensive guide should arm you with all the knowledge and resources necessary for a memorable car hire and travel experience in Australia. Enjoy the diverse landscapes, unparalleled coasts, rich wildlife, pulsating cities, and historic sights, each contributing to an unforgettable experience in the Land Down Under. Happy travels!

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