Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Must-see events this March around Australia

February 28, 2019

Posted by: alphacarhire

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March is almost here! And it brings with it fun-filled and exciting events all over Australia. Whether you’re a fan of fast cars or outdoor parties, there is something for you this month.

Events to come and see around Australia this March

It’s time to organise your March calendar for things to do around the Nation. Know the dates and book your rental cars to get you and your posse to your pick of events. Here’s what you can look forward to this month:

Formula1 Australia Grand Prix (March 14-17) – Are you ready for some race action? Then head down to the Formula 1 Rolex Australian Grand Prix at the Melbourne Grand Prix Circuit this March. Witness history in the making as some of the world’s best speed drivers compete for the crown. What’s more, on-track events for racegoers will be available on race days.
Moomba Festival (March 8-11) – Celebrate the city of Melbourne at the Moomba Festival. The Moomba Festival is four days of non-stop fun for the whole family. Take your family to the festival and enjoy the rides, parades and so much more. Some of the must-see events during the most significant community festival in the country is the Moomba Masters Water Ski Championships and the iconic Moomba Parade.
St. Patrick’s Day (March 17) – Paddy’s Day isn’t complete without a drink and wearing your best shamrock-inspired attire. If you’re in Sydney this year, then come down to the Rocks and celebrate. See the Rocks transform into a lively Irish village complete with music, dancing, and of course, your favourite beverage. Remember to drink responsibly. Additionally, the event isn’t just for the adults. There are a variety of family-friendly activities at the venue so you and your kids can find something to do as a family.
Mardi Gras Festival Sydney (February 15- March 3) – The Mardi Gras Festival in Sydney is nearing its end. If you hadn’t had the chance to drop by last month, then it’s worth making an effort to come and to see it on its final days. There are various events to look forward to, including talks from notable LGBT people as well as parades and other activities. Mardi Gras is all about colour and flare, so don’t forget to dress in your brightest ensemble and join in the fun!
Adelaide Festival (March 1-17) – If you have a penchant for theatre arts, then come to the Adelaide Festival. Get a chance to see internationally acclaimed theatre productions, musicals, and mesmerising dance pieces. This year, Neil Armfield AO and Rachel Healy put together their creative direction. You can expect a variety of Adelaide exclusives alongside world premieres at the festival this year.
Melbourne International Comedy Festival (March 27- April 21) – They say that laughter is the best medicine. So, if you’re feeling down and could use some cheering up, then make plans to come to the Melbourne International Comedy Festival. Comedians from around the world will leave their audience crying in laughter. Some of the acts you can look forward to, Ronny Chieng, Jordan Brookes, Deanne Smith and many more. Don’t miss out; book your tickets today!

There is always something to see and do. Grab your friends and join in the fun? Pick your events and have a weekend of fun and laughter with family and friends.

Explore AU Travel Blog

Must-see events this March around Australia

Events to come and see around Australia this March