Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Alpha Car Hire Bi-Weekly Roundup of Adventure Across Queensland and Beyond

As we step into the third week of March, our expedition unfolds further, taking us deeper into the diverse landscapes and experiences of Queensland. We plan a big trip that goes through the various terrains of Queensland and also travels outside its limits. Our travel includes honouring the pioneering women at Alpha Car Hire and finding secret spots on the Sunshine Coast. This roundup every two weeks is sure to be an experience full of many discoveries and great joy. Please secure your seatbelts and get ready to travel with us while we explore the different landscapes and lively cultures that together make up this remarkable area.

1. She Drives Success: A Tribute to Women in Alpha Car Hire this Women’s Month

To honour Women’s Month, we have great admiration for the exceptional women at Alpha Car Hire. Their constant hard work and steadfast commitment drive our company to achieve higher levels of success. In busy offices or faraway places, these women are essential to our business prosperity; their inputs are as necessary as they are impressive. (March 8, 2024)

2. Exploring Brisbane: Unveiling Cultural Marvels, Culinary Delights, and Scenic Wonders

Plunge straight into Brisbane’s vibrant core where we start our exploration to discover its deep cultural variety, tasty food experiences, and stunning views. No matter if you know the area well or are a bold visitor, this full guide aims to reveal the city’s hidden gems for you to fully enjoy a memorable range of experiences. (March 1, 2024)

3. QLD Road Rules: Ultimate Guide to Safe Driving in Queensland

Prepare yourself with the important knowledge to travel on Queensland’s roads confidently and comfortably. This detailed guide is your necessary partner, explaining the complexities of road safety to make sure you have a smooth journey through the state’s varied and changing landscapes. (March 4, 2024)

4. Your Guide to the Best Brisbane Accommodations – Comfort Meets Luxury

Find a harmony of comfort and extravagance on the busy roads of Brisbane, where we present to you the top places to stay. This guide includes stylish small hotels along with lavish holiday spots that aim to satisfy each sophisticated visitor’s preferences, providing a peaceful retreat within the energetic heartbeat of the city. (March 6, 2024)

5. Unlocking Elegance: A Guide to Sedan Rentals for Stylish Journeys

Start a sophisticated and stylish trip by renting sedans, providing unmatched elegance and comfort for all types of events. No matter if you are travelling through the city or going into new places, these smooth cars ensure make your journey more luxurious and polished. (March 8, 2024)

6. Top 10 Brisbane’s Premier Shopping Destinations

Enjoy giving in to your love for shopping while we show you the best places to shop in Brisbane, with a variety of luxury and charm, providing endless opportunities for buying things. You will find everything from busy markets to special shops here, making sure every kind of buyer finds something exciting and has a memorable time shopping. (March 11, 2024)

7. Conquer the Road: Top 8 Best SUVs in Australia

Travel across Australia’s huge and different sceneries with certainty and simplicity by selecting the best SUV models suggested in this detailed guide. Whether it’s for rough grounds or gentle roads, these adaptable cars are designed to provide unmatched driving experience and coziness, making every trip unforgettable for explorers. (March 13, 2024)

As you start your journey in March, remember to make use of special offers from Alpha Car Hire.

Get 5% off on pick-ups on Sunday, Monday, or Tuesday with promo code SMT5OFF.
Make your booking from February 20th to March 21st, 2024 for passenger and commercial car rentals and receive a discount of 5%, but this does not include the Easter holidays.

Come with us on an exciting journey in March across Queensland’s varied terrains to discover the many surprises that lie ahead at every turn.

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