Our simple guide to a smooth, transparent car rental experience.
Booking a car hire should be an easy and transparent process. You want to know exactly what to expect, what you need, and how to get the best value. As a 100% Aussie-owned company, we’re focused on providing that simple, no-fuss experience.
This guide covers the key things to know before you confirm your booking, ensuring your journey with us is smooth from the very first click.
Alternatively, you may visit our Onboarding Page for a more comprehensive guide.
What You Need to Hire a Car
To make your pickup as fast as possible, please have these three things ready.
- A Valid, Full Driver’s Licence: We cannot accept learner permits or provisional licences. Your licence must be unrestricted and in English. If it’s not in English, you will also need an International Driving Permit.
- A Credit or Debit Card in Your Name: We require a physical card (not a digital wallet) in the name of the main driver for the security bond.
- Be 21 or Over: Our drivers must be 21 years or older. A young driver surcharge applies for drivers aged 21-24.
How Our Off-Airport Shuttle Service Works
A key way we provide better value is by being located just outside the airport, saving on expensive terminal fees. Our fast, free shuttle service makes this process seamless.
- Book Your Location: When you book, select your airport, like car hire Sydney Airport or car hire Brisbane Airport.
- Arrive and Call: Once you’ve collected your luggage, just give our local branch a call.
- We Pick You Up: We’ll direct you to a designated pickup zone, and our free shuttle will have you at our nearby branch in minutes to complete your paperwork and get on the road.
This simple process is how we offer such cheap car rental rates without compromising on service.
Understanding Your Liability Options
Your rental automatically includes Standard Liability, which comes with an excess amount. We strongly recommend reducing this for peace of mind.
- Standard Cover: This is included free and carries the highest excess (the amount you pay if damage occurs).
- Optional Liability Reduction: Before you book, you can choose from our optional reduction waivers. These will lower your excess, in many cases, down to $0.
- Get Full Details: We believe in 100% transparency. You can read the full details on our official Roadside Assistance and Damage guide.
Choosing the Right Vehicle
Before booking, think about your trip. Are you doing short city trips or a long-distance road trip? Do you have luggage or a family?
- For City Trips: An Economy Car is zippy and easy to park.
- For Families/Luggage: An Intermediate SUV or Family SUV provides the comfort and space you need.
- For Groups: A People Mover ensures everyone can travel together.
You can explore our full vehicle fleet to find the perfect car for your journey.
Book with Confidence
Knowing these key points ensures there are no surprises on collection day. As an Aussie-owned company, we’re here to help. If you have any questions, our “Car Hire Concierge” team is just a phone call away.
Ready to book the smart way? Get an instant quote today!
