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Shuttle Buses
How to find our Shuttle Buses
As part of Alpha’s commitment to providing the most enjoyable car hire experience to all our clients, we provide complimentary shuttle bus services to transport car renters from their airport terminals to our nearby offices.
Please see the directions below for each corresponding airport and location to see where and how you can catch a free ride from your airport to your rental car.
Shuttle Bus in Brisbane Airport
From Domestic Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Exit the Terminal and make your way to the Skywalk bridge;
- Once on the sky walk bridge, take the second set of escalators on the right down to B1/B2 ground level bus zone;
- The Alpha shuttle bus will pick you up.
From International Terminal
- Once you collect your luggage and are ready to go, please call (07) 3062 7439, so we can send the Shuttle Bus on its way to pick you up.
- Turn left into the arrivals hall;
- Look for the coach departure sign and exit the terminal;
- Proceed down the ramp, to the furthest set of Bays on the left at the bottom of the ramp;
- The Alpha shuttle bus will pick you up.
Shuttle Bus in Gold Coast Airport
- Once you collect your luggage and are ready to go, please call 07 5586 6900, so we can send the Shuttle Bus on its way to pick you up.
- Once outside, turn left and walk towards the Bus & Coach Transit Area.
- Once in the Shuttle bus area, look for the Purple Bus.
- Our Shuttle Bus can take up to 9 people at once.
- If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
Shuttle Bus in Sunshine Coast Airport
- Once you collect your luggage and are ready to go, please call 07 5370 2050, so we can send the Shuttle Bus on its way to pick you up.
- Once outside terminal, turn left and walk towards the Bus & Coach area.
- Once in the Coach area, look for the Purple Bus which will be parked in Bay 5 or 6.
- Our Shuttle Bus can take up to 9 people at once.
- If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
Shuttle Bus in Sydney Airport
From Domestic Terminal
For customers flying in with VIRGIN, JETSTAR & Regionals (Terminal T2):
- Please contact our office once you have collected your luggage on (02) 8355 1933.
- Exit the terminal (T2) and immediately turn left.
- Walk to the end of the road and look for a grey staircase and blue sign (which says Qantas 300m).
- Please wait in that area (T2 shuttle area) and look for the blue Park on King shuttle and let the driver know that you are going to Alpha.
- Please be aware in peak times a wait of up to 25 minutes may be expected.
For customers flying in with QANTAS Domestic (Terminal T3):
- Please contact our office once you have collected your luggage on (02) 8355 1933.
- Exit the terminal (T3) and turn right.
- Walk along the path and cross over two small pedestrian crossings and wait in the T2 shuttle area.
- Please look for the blue Park on King shuttle and let the Driver know that you are going to Alpha.
- Please be aware in peak times a wait of up to 25 minutes may be expected.
From International Terminal
- Please contact our office once you have collected your luggage on (02) 8355 1933.
- Exit the arrival hall of the terminal and turn right.
- Follow the signs to the Shuttle Bus/Mini Bus area. Please wait at BAY no. 22.
- Please look for the blue Park on King Shuttle and let the Driver know that you are going to Alpha.
- Please be aware in peak times a wait of up to 25 minutes may be expected.
Shuttle Bus in Melbourne Airport
- Once you collect your luggage and are ready to go, please call 03 8592 6377, so we can send the Shuttle Bus on its way to pick you up.
- After disembarking, make your way to T2 at Melbourne Airport.
- Cross over the the 2nd lane opposite T2.
- Walk to the off-airport shuttle bus pick-up and drop-off area.
- Once in the shuttle pick-up area, look for the White Shuttle Bus with Green Easy Parking logos
- If your flight is delayed, please notify us as soon as you can so we can provide you with an after-hour pick-up instructions.
- There are no available baby seats in the shuttle bus. Children under 6 months are unable to travel on our shuttles, if this affects you, please contact our branch who will assist in collecting your driver to return to the rest of your party.
FAQ's
You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details simply continue by pressing the “Book Now” Button.
At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.
Yes, however, the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open driver’s licence written in English.
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
Yes. Please contact our Reservations team and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492
You may receive a refund of your booking fee, minus any applicable cancellation fees. We do not charge cancellation fees for bookings cancelled more than 48 hours before pickup. Otherwise, for cancellations within or less than 48 hours of pickup, a fixed $75 cancellation fee will be applicable.
We charge a full day’s fee if the vehicle is returned 2 hours beyond the drop-off time.
For example, if a full-day rental is from 8:00 am to 8:00 am the next day, and you use the vehicle from 8:00 am to 10:00 am the next day, you exceed the 2-hour limit. If you have any questions, please get in touch with our customer service team.
Please refer to our Car Hire Terms and Conditions
Our Locations
Brisbane Airport
Car Hire
985 Kingsford Smith Drive,
Eagle Farm, Queensland 4009
Phone Numbers
+61 7 3062 7439 – Local Number
Melbourne Airport
Car Hire
157 Mickleham Road,
Tullamarine, VIC 3043
Phone Numbers
+61 3 8592 6377 – Local Number
Gold Coast
Car Hire
19B Ourimbah Rd,
Tweed Heads NSW 2485
Phone Numbers
+61 7 5586 6900 – Local Number
Sydney Airport
Car Hire
Park on King, Level 4/338 King St,
Mascot NSW 2020
Phone Numbers
+61 2 8355 1933 – Local Number
Logan Brisbane
Car Hire
3373 Pacific Hwy,
Slacks Creek QLD 4127
Phone Numbers
+61 7 3667 9539 – Local Number
What Our Customers Say About Us
Your service on line at counter was prompt.Our car was good and clean, there was no cigarette smell in the car.Alpha shuttle service was great, very good customer service from the gentleman that picked us up and dropped is off at the airport.We would definitely use them again
Made a last minute booking, staff were easy to deal with and friendly. Car was clean and drove well. Very happy 🙂
I have hired cars all over the world and this would be by far the best experience I have ever had. Everyone involved was well trained and helpful. The car was great (Maybe could have had a bit of instruction with use of modern cars). The two drivers of the shuttle were really good and there was very little wait.An all-round pleasant experience.Thank you.
Cannot fault any part of the experience with Alpha Car Hire. The pick up and drop off driver was amazing helpful and very professional, office staff efficient and pleasant, the car was clean but was not impressed with the MG3. Overall a great experience
Highly recommended! Great value, no nonsense car hire co. Airport shuttle drivers were great, and even helped us return to get a handbag left in their waiting room. Service staff explained everything carefully and the car was perfect for our needs!
Car rental for 15 days at very good value for moneyComfortable car adapted to my needsSimple and effective procedures for collecting and returning the vehicleClose to the airportPractical!I recommend +++👍
Fast pickup from the airport and drop on the way back. The staff was friendly, the car was what was expected. Great experience and price.
Alpha provides an excellent array of well-priced, high-quality vehicles for hire. Their service - from the airport shuttle right through the collection of the car - is efficient, friendly, and generally pleasant. On return, the efficiency is magnified, and the shuttle back to the airport is timely and comfortable. The quality of the end-to-end service is very high. I highly recommend Alpha if you ever need a car hire when flying in from Brisbane.
My partner and I rented a car for five day in our stay in the Gold Coast and the price was really good and affordable. The process to pick up and dropp off the car were also really fast and easy, and the car that they gave us was beautiful and really easy to drive!Gonna choose Alpha Car next time for sure! =)
Edited: changing from1 star to 4 because despite the email support being next to nothing - when I picked up second car and the aircon didn’t work consistently I called and explained the intermittent problems and water dripping on my feet and they replaced it the same day. Did waste a half day for me driving there and back but they fixed the problem and that’s most importantI have one positive. The airport shuttle driver was fabulous. But that’s about where it stops.- online communication is extremely poor- car was filthy- car was not full of petrolDespite making contact 3 times about the state of the car and fuel my messages have been ignored. I have left the car far cleaner than when I received it so if their cleaning fee is charged I’ll be annoyed- the warnings about the cleaning fee are quite intense and definitely makes one feel paranoid and unable to enjoy their journeys.Price was okay. Until I extended by 15 hours or so and then completely unreasonable for a car I had had to get up to an acceptable cleaning level of my first day.Photos only a few examples. Unfortunate that I picked the car up in the dark so didn’t see til the morning. On my hire next week I’ll be looking closer for sure.Do not tell me that this is not the ALPHA way and the next customer will benefit. I’d like to know how I will be compensated. And clearly the next customer won’t benefit as I haven’t benefited from all the previous comments with similar complaints.
Customer service is good. Picking up and returning of the car is hassle free. Car is relatively new and well maintained. Price is cheaper compared to other established companies. Shuttle service is efficient. Will definitely recommend to friends and families. Rented from 9th Dec toc 2023.
The airport shuttle was efficient. There’s a free public phone at the international airport that you can use to call for it, and we waited about 10 minutes. The purple buses are easy to spot. When we returned the car at the end of the hire the shuttle went straight away.The car was a fairly basic model with 48k km on the clock but it did the job, and was clean and in good condition. Good value. I would use them again.
Good cars, excellent variety and keen rates. Easy website booking. Airport pick up and drop off very good. Good people to deal with. I’ve used these guys twice and will continue on every Brisbane visit.
First time hire with Alpha and I must say it was great. Much better value than other hire companies. Was reticent about the off airport location but the shuttle was easy, virtually no waiting and drivers friendly and polite. Check-in and drop off very easy as well. Again, staff were great. Car clean and no problems.
I used Alpha 10 years back when they had just started out and loved their service back then, so when it came time to hire another car in Brisbane I sought them out. Super pleased to see their great work has paid off and they are now a massive company but have retained the small company service and vibe. Super friendly staff from the shuttle drivers, to front desk and phones. 0800 is answered quickly unlike others. Nice vehicles and great price. Will be back for sure.
Great experience renting a truck (both times). In both cases - clean interior, runs well. Hydraulic lift, A/C, cruise control were in good working order. Booked and paid online, no hassle pickup and drop off, friendly staff. Also, great price on truck rental, looks like the best in the city. Don't forget to fill that tank when returning the vehicle.
The business is located in the perfect spot in Hendra and there is a service station only metres away, making it super easy to refuel just before returning the car. The staff are quick, friendly and efficient. The car I had was relatively new and in excellent condition (although it did need a more thorough clean, which could be due to my last minute booking). The shuttle bus runs regularly and the driver was extremely helpful and considerate. Overall, I was very happy with every aspect of my first experience with them. It won't be my last!
