About us
Alpha Car Hire is one of the largest independent car hire providers in Australia established in 2006, offering a wide range of quality vehicles at affordable rates all-year-round across our five locations nationwide. With high performing management the company is sustainably transforming to offer a great customer experience.
About the role
We are now looking for permanent Customer Experience Representatives at our Mascot location. You will be responsible for attending to customers vehicle hire requirements ensuring our customers receive quality service and an experience they would repeat, share, or recommend. The available roles will be worked in accordance with our branch operating hours of Monday to Friday 8am to 5pm, Saturday to Sunday 8am to 3pm.
Your role and responsibilities:
• Providing outstanding customer service by understanding and anticipating their needs
• Opening and closing car rental agreements
• Selling additional over the counter car rental products
• Managing reservations
• Conditioning returned vehicles
• Checking for and recording vehicle damage
• Driving and ferrying vehicles
• General branch cleaning duties
We can offer you
A performance driven culture that endorses its company values (honesty, respect, accountability, trust, and loyalty), your work milestones will be recognised and your efforts celebrated. You will have access to diverse benefits including flexibility, competitive pay, online learning an employee assistance program to name a few.
About you
• Excellent communication skills and a positive ‘Can do’ attitude
• Strong customer service skills
• Ability to meet or exceed targets and KPIs set
• Strong problem solving and complaint handling skills
• Ability to work both unsupervised and within a team
• Ability to multi-task and highly organised with strong attention to detail
• Willingness to travel and work between locations
• A full and current relevant State driver’s licence
• Experience, although preferred, is not essential.
If this this role sounds like an opportunity that compliments your current skills and experience and career development plans, Apply Today!
Only short-listed candidates will be contacted.