Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Southport destinations to visit with your family

February 27, 2019

Posted by: alphacarhire

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Haven’t you heard? The sunny GC is in the midst of an economic boom and just between you and me, Southport is the place to be. Renowned as one of Queensland’s first seaside holiday destinations, Southport once enticed the very prestige. Let us rewind the clocks to the days of the horse and carriage; the late 1800s saw Brisbane-ites in abundance attracted to the pleasant coastal climates and theatrical attractions.

Fast forward, its heritage may have changed, but history has made a comeback – modernistically speaking. Following a recent redevelopment and transformation period, Southport is once again your one-stop-shop for business and entertainment.

Places to visit in Southport

Located South-East of Brisbane (just north of Surfers Paradise), it’s a mini-metropolis neighbouring some of the Coasts greatest attractions; including:

The Sheraton Grand Mirage – Boasting the Gold Coasts only 5-star beachfront resort, The Sheraton Grand Mirage is a holiday-goers’ oasis, surrounded by sparkling lagoons and manicured gardens. Should you find yourself exploring this tropical glimpse of paradise, be sure to cast your eyes to the horizon for sunrise so magical, it’ll stop you in your tracks!
Marina Mirage – Encapsulating a waterfront lifestyle, enjoy the opulence at the Marina Mirage.
With superyachts and cruisers on view, the Marina Mirage offers a relaxed shopping experience, complemented by alfresco waterfront dining.
Excite your pallet; the options are endless. From Italian cuisine at Fellini’s to multi-award winning seafood restaurant, Omeros Brothers.
Sea World – Here’s hoping you packed your swimwear and flip flops, it’s time to slip-slop-slap! Sea World is the largest marine park of its kind in Australia and a must-see attraction on your Gold Coast holiday. With prime position overlooking the dazzling Broadwater, this aquatic theme park caters to all ages – a perfect family-fun day experience! From water slides and roller coasters to dolphin shows, not to mention the water-skiing performance (don’t worry… the fluorescent swimsuits worn in the 80s haven’t made a comeback). Explore Nickelodeon Land and its interactive exhibits. What’s more, you can meet your favourite characters such as Teenage Mutant Ninja Turtles, Dora the Explorer, and Spongebob. Note* Sea World is the Coasts only theme park offering onsite accommodation.
Surfers Paradise – It truly is a surfers’ paradise! Stunning beaches border the entertainment playground by day. Meanwhile, bright lights illuminate the atmospheric social scene by night. This golden stretch offers the ultimate holiday experience. Additionally, the Q1’s SkyPoint Observation Deck displays 360-degree views of the stunning Gold Coast, 77 stories above ground. Cavil Avenue – a stretch of wining and dining, shopping and play. You are sure to snag a bargain at the night markets every Wednesday, Friday and Saturday, 3 pm – 8 pm. Upholding its tourism status, Surfers Paradise is a hub of discovery.
The Brickworks Centre – #Foodie! #Brunchlife! The Brickworks Centre on Ferry Rd invites you to indulge. It’s the Gold Coasts’ boutique shopping precinct, as it features exclusive retailers of fashion, homewares, art and food.
Broadwater Parklands – Located opposite Australia Fair, Broadwater Parklands is a massive community area and all-year-round paradise! The manicured shoreline greenery, features a Rockpool Water Playground, jumping pillow and walking/bicycle tracks – guaranteed to keep the kids active!

Enjoy the fresh sea breeze and skyline views of Surfers Paradise as your backdrop. A perfect picnic destination for you and the family.

Rent a Car Gold Coast

So many places to see, so little time! Let us help you speed up the process. Lastly, get your to-do list ready, plot out points A to B and Alpha Car Hire will organise the keys.

Explore AU Travel Blog

Southport destinations to visit with your family

Places to visit in Southport

Rent a Car Gold Coast