Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Send us your Snaps and Win a Holiday

January 11, 2023

Posted by: rolando

No Comments

At Alpha Car Hire, we are all about adding value to our services through car hire deals, discounts, promos, or exciting competitions for friends and family. As you might have seen through our channels, we ended the previous year with our Family Experience competition, where two lucky families got to enjoy an all-expense paid holiday to an Australian destination of their choice. They could choose between a Village Roadshow Escape Pass, a Sydney Attraction Pass or a Melbourne Attraction pass.

If you missed joining our last competition or weren’t lucky enough to win a prize, there’s no need to worry. Because of the warm response we got from our customers for our Family Experience Competition, we’re launching another competition running this December to February. In a nutshell, all you have to do is book a car with us, send us your favourite holiday photos, and get a chance to win an all-expense paid Gold Coast Getaway!

Join Now

New Competition Underway

Our car rental services are more than just helping people get from point A to point B, from one destination to the next. From our perspective, we rent our cars to help people create wonderful moments and memories with friends and family.

That being said, we’re curious about where and how you spend your family holidays with an Alpha rental car. Alpha’s Summer Snaps is all about that uniquely Australian family holiday; we request that you send us your holiday photos along with a short backstory or description of that memorable moment, and you’re all set on your chance to win the ultimate Gold Coast getaway!

You can also get better chances of winning through other actions, such as following our social media pages, tagging us on your posts and booking more car rentals with us.

You can learn more about the competition here: Alpha’s Summer Snaps

What You Can Win

A super lucky winner will get to bag ALL of these amazing prizes, which they can enjoy with their entire family.

3-Day Ticket to Dreamworld and SkyPoint

Get 3-day tickets for 2 adults and 2 kids and experience Gold Coast’s best views from SkyPoint’s iconic vantage point. Plus, make more memories from the 40-plus rides and attractions in Australia’s biggest theme park!

$2000 BIG4 Voucher

Experience Australia’s favourite park network with your family, voted number one for experience, location, cleanliness and service. From quality accommodation to world-class facilities, this is definitely one for the books!

4-Day SUV Hire

Enjoy comfortable travels while zipping through your various destinations with a family SUV from Alpha Car Hire. With more than enough space for your family and luggage, you won’t have to compromise on anything during your holiday.

Book Your Car Today to Win

So, what are you waiting for? The competition runs until the end of February before a lucky winner is drawn. Rent a car from Alpha today and enjoy the market-lowest prices for premium-quality vehicles with unlimited kilometres so you can explore to your heart’s content.