Can I check rates without making a reservation?

You may request a quotation and check availability without making a reservation. Complete only the first pages of the rates and reservations process. If you wish to make a reservation at this time and with these details, simply continue by pressing the “Book Now” Button.

How will I know my reservation is confirmed?

At the end of the reservation process, you will receive a “Reservation Confirmation” page with the reservation number highlighted. You will also receive a confirmation email containing the details of your reservation and collection procedure.

Can I extend the rental duration?

Extending the rental duration is possible at the time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.

Is it possible to cancel or modify my reservation once it is confirmed?

Yes, it is. Please contact our Reservations Staff, and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492

Can I pay for my reservation online?

Yes, you can. When you complete your reservation, select Pay Now to process your payment on the spot.

Do you offer long term rental options?

Yes, Alpha Car Hire offers medium and long-term hire agreements. These are costed on a case-by-case basis. Please call 1300 227 473 for a quote on a long-term hire.

Can I use another persons Credit Card to pay for my rental?

Yes, however, the person with the credit card must be on the Rental Contract as the main driver, so they will need to have a current open driver's licence written in English.

Do we charge cancellation Fees?

Alpha Car Hire Trading Pty Ltd reserves the right to charge a minimum cancellation fee of $75 if cancelling within 72 hours of collection.

What happens if I return the vehicle late?

If the vehicle is returned up to 1 hour late, one-third of the rental will be charged. If it is returned greater than two hours late, two-thirds of the rental will be charged, and if returned three hours late or more, then a full day's rental is charged.

In the event of an accident what am I liable to pay?

Please refer to our Car Hire Terms and Conditions

What methods of payment do Alpha Car Hire accept?

Alpha Car Hire Trading Pty Ltd accepts cash, EFTPOS and most major Credit Cards including Visa, and Mastercard. Alpha Car Hire Australia Pty Ltd does require that the main driver on the vehicle holds a current credit card for bond purposes. Unfortunately, we do not accept Amex or Diners cards.

Do I need to check the condition of the vehicle prior to leaving the keys at the counter?

Yes, and if you found a new apparent defect (not listed on the vehicle statement remitted at the time of pick up) you have to inform the Alpha Car Hire employee for joint examination. You will also receive photos of your vehicle by email upon collection. Please refer to the Alpha Car Hire Fair Wear and Tear Guide.

Can I return the vehicle outside the location operating hours?

Yes, you may return your vehicle when the Alpha Car Hire location is closed if prior arrangements have been made. The vehicle will remain your responsibility until it has been checked by a representative of Alpha Car Hire.

Where can I not drive the rental vehicle?

You may drive an Alpha vehicle in most states and Territories however travel is not permitted into or out of the Northern Territory, Western Australia and Tasmania. Travel to any destination via barge or ferry transport is not permitted. Vehicles cannot be driven on unsealed roads or in snow.

Do I need to have an International Drivers Licence?

If you will not be driving for a period that is longer then three (3) months and you have an International Drivers Licence it will be honored by Australian law. If you plan to stay in Australia for more than three months and intend to drive for that period you are required to obtain an International Drivers Permit.

Can I tow using an Alpha Car Hire Vehicle?

No, an Alpha Car Hire vehicle cannot be used to tow or push anything, this forms part of the rental terms and conditions.

How many free kilometres per day?

Unless otherwise specified, the following FREE Kilometres apply to all passenger vehicle classes: 500 Kilometres free per day Unless otherwise specified, the following FREE Kilometres apply to all commercial Vehicle Classes: 100 Kilometres free per day, or you may negotiate your requirements to suit your needs at the time of booking extra kilometres are charged at 32.5 cents per kilometre.

What age do I have to be to rent a vehicle?

The minimum age for all drivers is 21 on a full licence. Drivers aged 21 to 25 are restricted to a compact or intermediate car. Drivers must be on a full licence, we do not hire to provisional drivers. All Drivers under the age of 25 are subject to an additional daily surcharge of $28 inclusive of GST, this will reduce the standard excess to $1,100

Can anyone other than myself drive the car?

Nobody can drive an Alpha Car Hire Vehicle whose name does not appear on the Rental Agreement. When collecting the vehicle each driver must be listed on the Rental Agreement and they must present their drivers licence at time of collection.

If I lock my keys in the vehicle am I covered by Road Side Assistance?

No, Roadside Assistance does not cover non-mechanical defects such as lost keys, keys locked in the vehicle, flat battery due to lights being left on etc. You can however purchase our Roadside Assistance Cover which will cover you in the event of any non-mechanical callouts

Do you offer car rental in other Australian cities?

For our full list of locations please select the locations tab on our website.

How does Alpha Car Hire protect my personal and credit card information online?

The online reservation service is located on a secure server that guarantees the safety of the transaction. The system uses SSL encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted.

Does Alpha Car Hire offer one-way rentals?

We may offer one way rentals. Please enquire through our reservations centre on 1300 257 473

Do you hire baby capsules?

No we do not hire baby capsules but we have a limited number of forward and rear-facing baby seats and booster seats available upon request

Australia Day Activities around the country

Australia Day Activities Around the Country

January 10, 2019

Posted by: alphacarhire

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Australia Day is a time to kick back and relax. It’s one of the biggest holidays in the country. Whether you’re going to a BBQ with your mates or a trip with your entire family, there is no shortage of activities to try.

Some activities are perfect just for the occasion. What’s more, you don’t have to limit yourself to just your family. Why not turn it into a day trip with everyone you love, and rent out a people mover for the day to enjoy these fun activities wherever you are in Australia.

Australia Day Family Activities

Australia Day is still a few weeks away, so get started on your plans today. Here are some family-friendly activities to try that everyone in your family will surely enjoy.

Queensland Museum & Sciencentre Brisbane

If your kids are into science or dinosaurs, then the Queensland Museum and Sciencentre in Brisbane is a great place to spend the day. The museum admission is free, and the Sciencentre has an admission fee, but the exhibits inside are free.

Printout activity sheets for the kids and maybe even for yourself and join in on the fun as you go through the exhibits and fill up your sheets.

The museum’s facilities are pram friendly, and everyone can go at their own pace, which is ideal if you have multiple children coming along for the exhibits.

South Bank Fireworks

Australia Day isn’t complete without fireworks. South Bank comes to life with a fireworks display in the evening.

There is plenty of sights to enjoy while you wait for the display, with live music, jet ski performers and more to keep you busy while you wait.

Please note that this is a family-friendly event, and alcohol is prohibited even for the licensed areas of the parkland.

Visit the Theme Parks in the Gold Coast

The Gold Coast boasts some of the greatest family holiday destinations. On Australia Day, treat your family with a trip to one of Gold Coast’s theme parks. If you have young children in tow, consider taking them to either one of these theme parks within the city:

Sea Life
Movieworld
Seaworld

Not only will your kids have fun, but it’s also a great way to make memories with everyone you care about.

MooloolaBaBQ Festival at Sunshine Coast

Barbies with the family are one of the most Australian ways you can celebrate Australia Day. At the MooloolaBaBQ Festival, you can show the world just how awesome you are in making barbies by either participating in the festival or as a sampler of the contestants’ work.

At the festival, ten teams will battle it out on who can make the best barbecues and festival-goers can sample their work as you please.

If you’re not in the mood for barbecues, there will be food trucks that will serve you various food items, promising something for everyone. There will also be beer at the festival courtesy of the local brewery. Just remember to drink moderately or have a designated driver to make sure everyone gets home safely.

Cool down at the Sunshine Coast

Australian summers can get warm. No one likes walking around in the heat. So cool down at one of Gold Coast ’s many water parks. Consider coming to any one of these places for the weekend:

Oaks Oasis
King’s Beach
Coolum Aqua Park

Beat the summer heat and play in the water with your kids. Don’t forget to bring sunscreen to protect yourself and your kids from sunburn.

Spend Australia Day with the people closest to you and enjoy your time wherever you decide to go. Don’t forget to book your car rental whether it’s a people mover to ensure that there’s plenty of room for everyone for the ride, an SUV or a compact car.

Alpha Car Hire is offering a great deal for their people movers for Australia Day where you can get big savings.

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