Roadside Assistance: Drive with Confidence
Your Reliable Support on Australian Roads
At Alpha Car Hire, we believe your journey will be smooth and stress-free. That’s why every rental comes with access to our reliable Roadside Assistance service, giving you peace of mind wherever your Australian adventure takes you. While we meticulously maintain our modern fleet, unforeseen circumstances can occur. Should you experience an unexpected breakdown or an issue with your rental vehicle, our dedicated support team is just a call away, 24 hours a day, 7 days a week.
Whether you’re exploring the bustling streets of Sydney, cruising the scenic Gold Coast, navigating Melbourne’s laneways, or discovering the natural beauty around Brisbane, you can drive with the confidence that expert help is always available.
The Alpha Assurance: What Our Roadside Assistance Covers
Our comprehensive roadside assistance is designed to get you back on track quickly and safely. It typically covers common vehicle issues, ensuring minimal disruption to your travels.
Our Roadside Assistance generally covers incidents such as:
- Flat Battery: If your car won’t start due to a flat battery, we’ll arrange for a jump-start or battery replacement.
- Tyre Punctures/Changes: Assistance with changing a flat tyre to your spare, or guidance on getting it repaired if you don’t have a spare or can’t manage it yourself.
- Empty Fuel Tank: Run out of petrol or diesel? We can arrange for a small fuel delivery to get you to the nearest service station. (The cost of fuel applies.)
- Key Lockouts: Locked your keys in the car? We’ll help you regain access to your vehicle.
- Minor Mechanical Issues: For simple mechanical faults that can be resolved by roadside, our technicians will do their best to assist.
Important Note: Roadside assistance is provided for genuine mechanical breakdowns. In cases where the call-out is due to user error (e.g., locking keys in the car, running out of fuel), a service fee may apply. We always recommend checking your rental agreement for full terms and conditions.
Why Choose Alpha's Roadside Assistance?
24/7 Availability
Unexpected issues don't stick to business hours. Our support is available around the clock, every day of the year, across Australia.
Expert Local Network
We partner with a trusted network of automotive professionals across key regions including Queensland (Brisbane, Gold Coast), New South Wales (Sydney), and Victoria (Melbourne), ensuring prompt and reliable service.
Peace of Mind
Knowing you have a safety net allows you to relax and enjoy your journey, whether it's for business or leisure.
Clear Procedures
Our process is designed to be straightforward, ensuring you get the help you need without unnecessary hassle.
How to Get Roadside Assistance (3 Easy Steps)
In the event of an issue with your Alpha Car Hire vehicle, follow these simple steps to get assistance:
- Ensure Safety First: Pull over to a safe location if possible. If on a highway, use your hazard lights and place a warning triangle if available.
- Call Our Dedicated Hotline: Locate the 24/7 Roadside Assistance number provided in your rental agreement or on your key tag. Call this number immediately.
- Provide Details: Clearly explain your location (as accurately as possible, including landmarks or street names), the nature of the problem, and your vehicle’s registration number (found in your rental agreement). Our team will dispatch assistance to your location.
Frequently Asked Questions (FAQs)
Is roadside assistance included with every Alpha Car Hire rental?
Yes, basic roadside assistance is included with all Alpha Car Hire vehicles to provide support in case of mechanical breakdown or unexpected issues during your rental period.
What if I have a flat tyre?
If you have a flat tyre, we can assist with changing it to a spare tyre (if fitted and roadworthy). If you prefer, or if there’s no spare, we’ll guide you on the next steps for repair or replacement. Service fees may apply if the tyre damage is due to negligence or misuse.
Will I be charged for roadside assistance?
Roadside assistance for genuine mechanical breakdowns is included. However, service fees may apply for non-mechanical issues or those caused by user error, such as running out of fuel, locking keys in the vehicle, or tyre damage due to irresponsible driving. Always refer to your rental agreement for detailed terms.
How quickly will assistance arrive?
Arrival times can vary depending on your location, traffic conditions, and the time of day. Our team will provide an estimated time of arrival when you call for assistance. We always aim to get help to you as quickly as possible.
What if the vehicle cannot be repaired roadside?
What if I'm involved in an accident?
In the event of an accident, ensure everyone’s safety first. Contact emergency services if necessary. Then, immediately call Alpha Car Hire’s dedicated accident hotline (provided in your rental agreement) to report the incident. Do NOT use the general roadside assistance number for accidents.