Customer Feedback
At Alpha Car Hire, we strive to provide excellent service to our customers on every occasion. Your feedback is crucial in helping us maintain consistent standards of excellence across our cars and services. Take a look at what some of our customers have to say about Alpha Car Hire below.
Whether you have had a positive experience or believe there are areas where we can improve, we value your feedback. Help us stay accountable by leaving your feedback for the Alpha Car Hire branch that served you. Simply fill out the form below.
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What Our Customers Say About Us
The car wasn't ready when we arrived. We had booked it for noon, arrived at 1 pm, and did not leave until 1:30/1:45pm. The manager was friendly and apologetic.
Re: the shuttle bus, on both trips—pickup and return—there were more passengers than seats. We boarded early and got on, but some passengers were left behind.
All staff were pleasant, and the overall experience was fine. Still, the service could be improved. Scheduling shuttle runs based on booking times, or prioritising passengers by flight departure, would help.
Alpha is substantially cheaper than other car hire companies. I would book with them again to save the several hundred dollars compared with the main brands, though the savings may not justify the wait times for shorter bookings.
If you use Alpha, allow extra time at both ends of your trip. The shuttle runs about 25 minutes round trip, and you may need to wait for the second bus.
One thing, that was confusing was the toll charges. Im not from Brisbane, so tolls are new to me and a bit more info would have been good. Luckily I just told Google Maps to avoid tolls to make it easier when it came to paying them.
Will use again next time I’m in Brisbane.
I was even provided with an upgrade to a superior vehicle, and while it was aged and emitted peculiar sounds, it was perfectly acceptable.
The situation that arose was that when I made my reservation online, insurance was explicitly presented as an optional extra, and I selected it for added security. However, during the car collection process, another insurance option was presented... It offered a refund in the absence of an accident, so I opted for it as well, although its details were somewhat unclear.
I have yet to return the vehicle, but thus far, everything has been satisfactory.
I would certainly recommend this service, were it not for the complexities surrounding the insurance aspect.
Whilst waiting on my new vehicle with much travel required, this is my go to for Car Hire. A great location close to Airport & City, central to it all in beautiful Brisie. Excellent rates, quality vehicles, and the service from the whole team outstanding! Thank you John. Jade, Vanessa, Tanya & the entire Team. Always so friendly, warm & welcoming, supportive, & professional.
I highly recommend to all. Thank you.
Warmest,
Catherine.
Need Brisbane airport to post signage for the company pick ups, was little annoying have to ask people, other company vans saying which van. And having to call up.
As I hadn't received any communication from 'customer service' regarding the substandard car they had rented out to me...I drove it back to Alpha at Brisbane.
I'm happy to say that a lovely lady called Erin, exchanged the 'jallopy' to a lovely, secure vehicle..no hassle whatsoever.
I just hope I don't find any hidden charges at the end of my rental agreement....
Really happy with the service received from shuttle and vehicle pick up. Our vehicle was the perfect size, had a few cosmetic imperfections but did the job. Will use this service again.
The rental cost was very resonable.. full insurance for 6 days was $392.
Car ran perfectly and was very comfortable (kia cerato)
Would thoroughly recommend this company.
It was quick to pick up and get on our way even though our car was not ready to go we were just given a better car and said we could be on our way. Great new car as quick on drop off. Heaps of staff at hand to make sure it was a fast process
Thanks heaps will recommend and reuse cheers tim
The counter staff were welcoming and informative, and the rates were the most affordable I found. They even helped adjust the rental hours to maximize my usage. The child seat hire was also cheaper than other providers.
Best of all, the bond was released within 30 minutes of returning the car. I’ll definitely use this company again when I visit Brisbane!
Budget Car Hire
Our Locations
Why Choose Alpha?
At Alpha Car Hire, our expert staff offers high-quality car rentals at a lower price than our competitors. That’s because we are conveniently located to provide easy access to quality car rental services with great everyday low prices. The proof of our success is seen in the expansion of our fleet to include a broad range of budget rent-a-car models across eleven locations Australia-wide, including branches in QLD, VIC and car rental NSW.
Affordable Car Hire
Our customers appreciate our competitive pricing and outstanding service.
Reliable Car Hire
Choose from a large range of modern hatchbacks, SUVs, people movers, handy utes and moving trucks.
Professional and Friendly
Our friendly staff instantly put you at ease with clear, simple explanations of our terms and a personable touch.
Optional Extras
With a wide range of optional extras – such as child seats – we’ve got your covered.
Conveniently Located
With both short or long term car hire options, we provide easy access to cheap car rentals all year round.
Additional Benefits
From free airport transfers to affordable add-on roadside assistance, your convenience is our priority.
Frequently Asked Questions:
Are Alpha Car Hire reviews genuine and verified?
Yes, the reviews displayed on the Alpha website are from verified customers who have completed bookings. These reviews reflect real experiences across multiple locations.
Where can I read Alpha Car Hire reviews online?
You can read customer feedback directly on the Reviews page, as well as on platforms like Google, Trustpilot, Facebook, and ProductReview.com.au.
Why are customer reviews important when choosing a car hire company?
Reviews offer insight into real customer experiences—including service quality, vehicle condition, pricing, and support—which helps you make an informed decision.
What do people say about Alpha Car Hire’s customer service?
Customers frequently highlight Alpha’s friendly staff, quick shuttle service, clean vehicles, and affordable pricing. Many note positive experiences across locations like Brisbane, Gold Coast, Sydney, and Melbourne.
How does Alpha Car Hire compare with other car rental companies in reviews?
Alpha often ranks highly for value, transparency, and customer satisfaction, particularly when compared to larger global brands with higher fees.
Are there reviews specific to each Alpha Car Hire location?
Yes. You can find reviews for individual branches—such as Brisbane Airport, Gold Coast, and Melbourne—on Google Maps and local business listings.
Can I trust Alpha Car Hire for airport pickup and shuttle service?
Yes, many customers mention the free airport shuttle as a major benefit. The service is prompt, convenient, and praised in many reviews.
Does Alpha Car Hire respond to customer feedback?
Yes. The Alpha team actively monitors and responds to both positive and negative reviews to maintain high service standards and transparency.
How do I leave a review after my rental experience?
After your rental is complete, you’ll receive a follow-up email inviting you to rate and review your experience. You can also post a review on Google or social media.
Is Alpha Car Hire a reliable company?
Yes, Alpha Car Hire has served Australian customers since 2006 and is well-reviewed for affordability, convenience, and consistent service across multiple cities.