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Customer Feedback

At Alpha Car Hire, we strive to provide excellent service to our customers on every occasion. Your feedback is crucial in helping us maintain consistent standards of excellence across our cars and services. Take a look at what some of our customers have to say about Alpha Car Hire below.

Whether you have had a positive experience or believe there are areas where we can improve, we value your feedback. Help us stay accountable by leaving your feedback for the Alpha Car Hire branch that served you. Simply fill out the form below.

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What Our Customers Say About Us

Simon Watts
23:52 05 Oct 25
Thank you. Certainly will use again
Lisa Buchanan
15:09 03 Oct 25
Wayne Maggs
02:09 02 Oct 25
My experience with hiring from Alpha was seamless. Originally opted with them for the price and appreciated how good the service and vehicle was. Called from the arrivals at the airport and was given clear instructions for the shuttle, added all my details during the shuttle ride over which made pickup really swift. Drop off was the same, quick and then shuttled to the airport.

One thing, that was confusing was the toll charges. Im not from Brisbane, so tolls are new to me and a bit more info would have been good. Luckily I just told Google Maps to avoid tolls to make it easier when it came to paying them.
Will use again next time I’m in Brisbane.
Lee
10:17 01 Oct 25
The distance from the airport is considerable, yet the complimentary shuttle bus service alleviates any inconvenience. The staff members were notably amiable.
I was even provided with an upgrade to a superior vehicle, and while it was aged and emitted peculiar sounds, it was perfectly acceptable.
The situation that arose was that when I made my reservation online, insurance was explicitly presented as an optional extra, and I selected it for added security. However, during the car collection process, another insurance option was presented... It offered a refund in the absence of an accident, so I opted for it as well, although its details were somewhat unclear.
I have yet to return the vehicle, but thus far, everything has been satisfactory.
I would certainly recommend this service, were it not for the complexities surrounding the insurance aspect.
Ronda Wakeley
09:17 26 Sep 25
Off the airport but efficient and friendly shuttle in both directions. The whole service was very efficient. The car was waiting and it was a quick return. We would hire from Alpha again.
Anthony Dillon
08:06 25 Sep 25
I have used Alpha for a few years now and I always find their service excellent. They are good value for money and very dependable.
Linden Heyer
10:50 23 Sep 25
For best experience for after sales service, book with them, not via a 3rd party
John Raath
08:14 23 Sep 25
Great service, friendly and helpful representatives.
Bashar
13:05 21 Sep 25
J A
02:28 09 Sep 25
I had an excellent experience with Marita who was very helpful with the car rental and her customer service was great. I had an issue with Booking.com but she helped me sort out the booking last minute 😊 The car was nice and well priced. I would definitely come back next time I need a car rental and recommend to others. Only suggestion I would make is to include a charger in the car for customers to charge their phone/devices
Daniel & Kate Zanich
08:54 29 Aug 25
We are a family of six, always on a tight budget, and found the 8 seater car great value for money and luxurious. Will be a repeat customer.
J & M (J & M)
08:15 29 Aug 25
Very Good Thanks
C.H. “Eri” Chang
13:34 28 Aug 25
Catherine Edwards
21:33 24 Aug 25
Outstanding! Since my return to Brisbane working in a National Role based here, with Brisie originally home for me. A great City!
Whilst waiting on my new vehicle with much travel required, this is my go to for Car Hire. A great location close to Airport & City, central to it all in beautiful Brisie. Excellent rates, quality vehicles, and the service from the whole team outstanding! Thank you John. Jade, Vanessa, Tanya & the entire Team. Always so friendly, warm & welcoming, supportive, & professional.
I highly recommend to all. Thank you.
Warmest,
Catherine.
YT Lee
08:21 23 Aug 25
Good service and experience car renting form Alpha in Brisbane and Gold coast.
Annie
05:37 07 Aug 25
Lovely team
Tracey Rundle
23:48 01 Aug 25
Fast and friendly service
Reliable vehicle
Very Happy with Alpha
Debbie Clinch
21:10 26 Jul 25
Very friendly fast service. A great experience. Thank you ☺️
Erin Hamilton
03:49 25 Jul 25
Great communication & service. I have used Alpha several times and have always been happy with quality & service
C J
00:11 25 Jul 25
Very good service. Pretty quick up and return.
Need Brisbane airport to post signage for the company pick ups, was little annoying have to ask people, other company vans saying which van. And having to call up.
Kelly Rowe
20:01 18 Jul 25
Murray Brown
03:15 06 Jul 25
Posted my experience with Alpha in earlier question, highly recommend
Heather Rafferty
02:40 02 Jul 25
Further to my review posted earlier....
As I hadn't received any communication from 'customer service' regarding the substandard car they had rented out to me...I drove it back to Alpha at Brisbane.

I'm happy to say that a lovely lady called Erin, exchanged the 'jallopy' to a lovely, secure vehicle..no hassle whatsoever.

I just hope I don't find any hidden charges at the end of my rental agreement....
Caitlin Sutton
03:29 28 Jun 25
So flexible and easy to deal with alpha, friendliest and favorite rental company, appreciate you guys xx
Leif Bailey
02:11 26 Jun 25
Wai Tay
01:03 08 Jun 25
Hired a vehicle for 7 days.
Really happy with the service received from shuttle and vehicle pick up. Our vehicle was the perfect size, had a few cosmetic imperfections but did the job. Will use this service again.
karl h mikl
22:31 07 Jun 25
Trish Hill
23:49 31 May 25
We hired a car for just under a week and from the airport shuttle, to picking up the vehicle and returning was the smoothest and best car rental service we have ever used. They even gave us a free upgrade! Highly recommend!
Tracey C
16:43 28 May 25
Always an easy process everything from airport pick up to car hire and car return . Friendly staff that always greet with a smile. Nothing beats good old fashioned service that consists of friendly manner , with a smile and super quick service . Cannot recommend Alpha enough they are 5 stars 🌟🌟🌟🌟🌟
Ruth Bly
11:07 27 May 25
Very pleasant.
All staff willing to help.
Thank you
Anna West
23:38 25 May 25
Really friendly and helpful, quick service and very easy.
sushil Poudel
12:29 24 May 25
Helpful staff, Easy service no issues, no wait for drop off or pick to terminal
Andrew Hutson
04:40 22 May 25
Great team who go over and above to see that things were right. Vehicle was excellent value for a six day hire.
Christine Leverington
02:37 21 May 25
Good customer service when picking up car. Didn’t have to wait long for pickup and delivery to airport. Staff were friendly and helpful with luggage
The rental cost was very resonable.. full insurance for 6 days was $392.
Car ran perfectly and was very comfortable (kia cerato)
Would thoroughly recommend this company.
Tim Fleming
00:17 10 May 25
Great service friendly staff
It was quick to pick up and get on our way even though our car was not ready to go we were just given a better car and said we could be on our way. Great new car as quick on drop off. Heaps of staff at hand to make sure it was a fast process
Thanks heaps will recommend and reuse cheers tim
Hello Thewayiseeit
04:58 29 Mar 25
Having hired a car in march 2025 at alpha car rentals in brisbane australia i was very impressed by the shuttle service pick up at brisbane airport and so delighted to meet Mike who made the ride to the rental office so enjoyable. Although we had a wait at the office for the car we booked for hire, it was made less of a wait by talking to the staff about the area, which was the best route to take to get me to my destination. I found them very helpful, knowledge, totally supportive and honest in not trying to upsell me insurance i didn’t need.
Jackie K
03:31 26 Feb 25
One of the best rental experiences I've had so far! The shuttle bus pickup was seamless, and the drivers were friendly, courteous, and attentive. I had several pieces of luggage, and they helped me load them onto the bus, making the process stress-free.

The counter staff were welcoming and informative, and the rates were the most affordable I found. They even helped adjust the rental hours to maximize my usage. The child seat hire was also cheaper than other providers.

Best of all, the bond was released within 30 minutes of returning the car. I’ll definitely use this company again when I visit Brisbane!
Longbottom N
03:10 21 Jan 25
Not familiar with Brisbane airport and Alpha made it stress free with prearranged shuttle to site. Hassle-free check-in to pickup vehicle and drop off on return. Company cars modern spotless and comfortable. Very much made a 4 day trip from NT easier. Recommend company to others.

Budget Car Hire

Cheap car rental to suit all needs and budgets

Our Locations

Why Choose Alpha?

At Alpha Car Hire, our expert staff offers high-quality car rentals at a lower price than our competitors. That’s because we are conveniently located to provide easy access to quality car rental services with great everyday low prices. The proof of our success is seen in the expansion of our fleet to include a broad range of budget rent-a-car models across eleven locations Australia-wide, including branches in QLD, VIC and car rental NSW.

Affordable Car Hire

Our customers appreciate our competitive pricing and outstanding service.

Reliable Car Hire

Choose from a large range of modern hatchbacks, SUVs, people movers, handy utes and moving trucks.

Professional and Friendly

Our friendly staff instantly put you at ease with clear, simple explanations of our terms and a personable touch.

Optional Extras

With a wide range of optional extras – such as child seats – we’ve got your covered.

Conveniently Located

With both short or long term car hire options, we provide easy access to cheap car rentals all year round.

Additional Benefits

From free airport transfers to affordable add-on roadside assistance, your convenience is our priority.

Frequently Asked Questions:

Yes, the reviews displayed on the Alpha website are from verified customers who have completed bookings. These reviews reflect real experiences across multiple locations.

You can read customer feedback directly on the Reviews page, as well as on platforms like Google, Trustpilot, Facebook, and ProductReview.com.au.

Reviews offer insight into real customer experiences—including service quality, vehicle condition, pricing, and support—which helps you make an informed decision.

Customers frequently highlight Alpha’s friendly staff, quick shuttle service, clean vehicles, and affordable pricing. Many note positive experiences across locations like Brisbane, Gold Coast, Sydney, and Melbourne.

Alpha often ranks highly for value, transparency, and customer satisfaction, particularly when compared to larger global brands with higher fees.

Yes. You can find reviews for individual branches—such as Brisbane Airport, Gold Coast, and Melbourne—on Google Maps and local business listings.

Yes, many customers mention the free airport shuttle as a major benefit. The service is prompt, convenient, and praised in many reviews.

Yes. The Alpha team actively monitors and responds to both positive and negative reviews to maintain high service standards and transparency.

After your rental is complete, you’ll receive a follow-up email inviting you to rate and review your experience. You can also post a review on Google or social media.

Yes, Alpha Car Hire has served Australian customers since 2006 and is well-reviewed for affordability, convenience, and consistent service across multiple cities.