Customer Feedback
At Alpha Car Hire, we strive to provide excellent service to our customers on every occasion. Your feedback is crucial in helping us maintain consistent standards of excellence across our cars and services. Take a look at what some of our customers have to say about Alpha Car Hire below.
Whether you have had a positive experience or believe there are areas where we can improve, we value your feedback. Help us stay accountable by leaving your feedback for the Alpha Car Hire branch that served you. Simply fill out the form below.
Send Us A Review
Budget Car Hire
Our Locations
Why Choose Alpha?
At Alpha Car Hire, our expert staff offers high-quality car rentals at a lower price than our competitors. That’s because we are conveniently located to provide easy access to quality car rental services with great everyday low prices. The proof of our success is seen in the expansion of our fleet to include a broad range of budget rent-a-car models across eleven locations Australia-wide, including branches in QLD, VIC and car rental NSW.
Affordable Car Hire
Our customers appreciate our competitive pricing and outstanding service.
Reliable Car Hire
Choose from a large range of modern hatchbacks, SUVs, people movers, handy utes and moving trucks.
Professional and Friendly
Our friendly staff instantly put you at ease with clear, simple explanations of our terms and a personable touch.
Optional Extras
With a wide range of optional extras – such as child seats – we’ve got your covered.
Conveniently Located
With both short or long term car hire options, we provide easy access to cheap car rentals all year round.
Additional Benefits
From free airport transfers to affordable add-on roadside assistance, your convenience is our priority.
Frequently Asked Questions:
Can I check the rates without making a reservation?
Yes, you can! Simply use our booking bar to run a search. Once you enter your pick-up and drop-off locations along with your dates, available cars and their rates will be displayed. If you wish to make a reservation, just follow the steps — it’s only a few clicks away.
How will I know my reservation is confirmed?
Can I extend the rental duration?
Extending the rental duration is possible at time of check out or during the rental itself. You will need to contact or come in person to the nearest location. The extension is subject to vehicle availability and extra payment.
Is it possible to cancel or modify my reservation once it is confirmed?
Yes. Please contact our Reservations Staff and they will be more than happy to help. 1300 227 473 or NZ 0800 445 492
Can I use another person’s Credit Card to pay for my rental?
Yes, however, the person with the credit card must be on the Rental Contract as the main driver so they will need to have a current open driver’s licence written in English.
Do we charge cancellation Fees?
Bookings canceled more than 48 hours before pickup are fully refundable, with no cancellation fees. However, cancellations made within 48 hours of pickup will incur a fixed $75 fee.
What happens if I return the vehicle late?
If you return the vehicle more than 1 hour after the drop-off time, you will be charged an additional full day’s fee. For example, if your rental is from 8:00 AM to 8:00 AM the next day, and you return it at 9:01 AM, the extra charge will apply. If you have any questions, please contact our customer service team.
In the event of an accident, what am I liable to pay?
In the event of an accident, your liability depends on the coverage option you selected. Here’s a quick summary:
- Standard Cover: You are liable for up to $5,000.
- $500 Damage Liability: Liability is reduced to $500.
- $0 Damage Liability: Liability is reduced to $0.
Please note, liability may also vary based on the circumstances of the accident. For full details, please review our Car Hire Terms and Conditions.
What Our Customers Say About Us
Really happy with the service received from shuttle and vehicle pick up. Our vehicle was the perfect size, had a few cosmetic imperfections but did the job. Will use this service again.
The rental cost was very resonable.. full insurance for 6 days was $392.
Car ran perfectly and was very comfortable (kia cerato)
Would thoroughly recommend this company.
It was quick to pick up and get on our way even though our car was not ready to go we were just given a better car and said we could be on our way. Great new car as quick on drop off. Heaps of staff at hand to make sure it was a fast process
Thanks heaps will recommend and reuse cheers tim
The counter staff were welcoming and informative, and the rates were the most affordable I found. They even helped adjust the rental hours to maximize my usage. The child seat hire was also cheaper than other providers.
Best of all, the bond was released within 30 minutes of returning the car. I’ll definitely use this company again when I visit Brisbane!
