Hiring a car to get around when visiting a major city is an excellent alternative to using an unfamiliar public transport system. It is not a particularly difficult process, but there are a few things that it would be helpful to know for a person who is hiring a car for the first time. Often it depends on the hire company being used, with some companies not having the same commitment to customer service as others.

Say, for example, that you are flying to Sydney for a short holiday and are looking for a reliable Sydney car hire service that will look after you and make the whole process as easy as possible. Nobody wants to start a holiday badly, so knowing that Alpha Car Hire Sydney puts customer service as their top priority is a good start.

Fair and Flexible Reservation Process

Their reservations process, for example, is very flexible, allowing the customer to ask for a quote first before making a reservation. They confirm that reservation and its details by email back to the customer to make sure there are no problems at the start. They will also facilitate a change or cancellation to a confirmed reservation.

Payment can be made in cash, by Eftpos, or with most major credit cards including Visa, Mastercard and Bankcard. They do not accept Amex or Diners cards. Please note that the main driver on the rental contract must hold a current credit card for bond purposes. If a person is paying for a rental with someone else’s credit card, the person with the credit card must be the main driver on the rental contract and hold a current open drivers licence written in English.

Alpha Car Hire Sydney requires all drivers to check their vehicles before leaving the keys at the Alpha premises. If a defect is found that was not on the vehicle statement remitted at the time of pickup, the hirer must advise an employee who will do a joint inspection with the driver. This is for the protection of both parties.

International Drivers and Age Restrictions
An International Drivers Licence will be honoured by Australian law provided the driver is not driving for a period longer than three (3) months. Anyone intending to drive in Australia for longer than three months must obtain an International Drivers Permit. The minimum age for all drivers is 21. There is a daily surcharge of $21.00 including GST for drivers under 25.

Alpha protects personal and credit card information online with SSL encrypting technology and uses a secure server that guarantees the safety of the transactions. Their website has all the information about their price beat guarantee, their full terms and conditions of hire and prices and descriptions of their most popular hire cars.